yeah, their status line sucks. I put in 2 apps and it never picked them up. Just ask for someone to talk to. As to the previous approval knicking it out of the system.... I think that is a bogus answer.
Just keep pestering them for an update and they're kind of slow with things but, eventually you'll get an outcome out of them and then decide if it's worth a recon attempt depending on the answer they give you.
So I spoke with the verification department this morning passed that now on to underwriting for either approval or denial. He did say I should have something within 24 hours, most likely today and I’d get an email letting me know 🤞