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@DaveInAZ wrote:Congratulations! I was also approved last week, only a $2500 CL but more than enough for the $150 spend bonus and 6 months of 2% rewards, after which it won't get much use.
Now the fun part - creating an online account on hsbc.com. First rule: Don't be in a hurry. I tried to create an account as soon as I got the card, I'm the opposite of a procrastinator. Among other things it asks for the card # & PIN, which I thought was stupid as a CC doesn't have a PIN. So I called the phone # displayed on the screen - at least 10 minutes of security screening, including sending me a text message with code. I gave the rep the cell # I was calling on, but she said she couldn't verify it as a U.S. # (it's Verizon), so she sent a recording w/code to my landline. Finally all set, and she had to send a link to my email and a temp password text message to the cell # they couldn't use a few minutes before.
But you know what? They did send me a PIN, came in the mail yesterday, 10 days after I got the card. So it will be much easier to wait until you get the PIN to create an online account. Once you do setup an account, I had to use Chat to figure out how to add an external account to pay the CC with - with your CC account displayed, click the text "View Details" in the upper right. That opens a new tab where you can add external accounts and make payments to the CC.
Working with HSBC is a adventure. . . .
Thanks for this info. Waiting on my card too. Apped 11/18 and approved on 11/24. I'm like you, I want to set up online banking right away. I guess I'll just wait for the PIN through snail mail. Thanks for the info on adding external account.
@DaveInAZ wrote:Congratulations! I was also approved last week, only a $2500 CL but more than enough for the $150 spend bonus and 6 months of 2% rewards, after which it won't get much use.
Now the fun part - creating an online account on hsbc.com. First rule: Don't be in a hurry. I tried to create an account as soon as I got the card, I'm the opposite of a procrastinator. Among other things it asks for the card # & PIN, which I thought was stupid as a CC doesn't have a PIN. So I called the phone # displayed on the screen - at least 10 minutes of security screening, including sending me a text message with code. I gave the rep the cell # I was calling on, but she said she couldn't verify it as a U.S. # (it's Verizon), so she sent a recording w/code to my landline. Finally all set, and she had to send a link to my email and a temp password text message to the cell # they couldn't use a few minutes before.
But you know what? They did send me a PIN, came in the mail yesterday, 10 days after I got the card. So it will be much easier to wait until you get the PIN to create an online account. Once you do setup an account, I had to use Chat to figure out how to add an external account to pay the CC with - with your CC account displayed, click the text "View Details" in the upper right. That opens a new tab where you can add external accounts and make payments to the CC.
Working with HSBC is a adventure. . . .
Sounds like HSBC is bringing over some security practices from the UK haha. I bank with Barclays and Nationwide in the UK and every time logging into my online account is like that. Put in your sort code and bank account number or customer number -> enter your memorable word/place/person -> enter the 1st, 4th, and 5th digit of your passcode or take out your debit card and put it into a card reader, enter your PIN, generate a one time code, enter code -> log on. Sometimes you have to do the whole thing again when you try to view your online statement. They take that fraud stuff seriously
Congrats on the approval! Hopefully it's a nice SL for you
Nice! Congratulations!