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AMEX HELP! Balance question

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Regular Contributor

AMEX HELP! Balance question

Hi All,

I'm a brand new AMEX user, and my closing is today; I made a payment before the cycle closed, but I still have a small balance showing. I logged on today to pay it, and I'm not being allowed to pay "No balance due on this account at this time" pops up in a window.

I know that I have a balance, and I want to pay it so that I can maintiain my AZEO status.

Any advice is greatly appreciated.

Amazon Prime Card 5000
AMEX Green NSPL
AMEX 1000
AMEX Hilton Honors Ascend 3000
PayPal Credit 4500
BBVA Compass CP 5900
CheapoAir Visa 2500
Care Credit 15000
Discover IT CashBack 13,000
NFCU Cash Rewards 9000
NFCU Platinum 10,000
Cap1 Quicksilver 1100
VS VIP Card 2350
Kohl's Charge 3000
SamsClub 8000
NFCU Auto Loan 22k.
Starting Score 5/2017: 526
Current Score: 704
Goal Score: 780


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Message 1 of 19
18 REPLIES 18
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Valued Contributor

Re: AMEX HELP! Balance question

you can push payment from your bank, although its probably too late for this billing cycle.

 

ᑭ⍶ndeᲠi८ no ѠαԼԼεէ
⛪⍟❡olδ ✈☕⸿ⵢᖇ ✈☕թroթⅇl ⍟८ſ ┊Ҩⵢ ┊Ԑժᑭ ☏८ſⴑ ⛽⍶⍶թƧ/βiz ⛽iէ ⍟Ⲙilⅇⴑթ ┊ↇᏨ☕▲B | ८✙ ⛪
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PⵢA: Stay 6ft (2m) away from others, wash your hand 10x a day, don't touch your face.
Message 2 of 19
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Established Contributor

Re: AMEX HELP! Balance question

Did the payment you make cover the whole balance? Or did the new balance show up after the cycle closed?





[2/2019]
Message 3 of 19
Highlighted
Regular Contributor

Re: AMEX HELP! Balance question

No, it didn't. It covered the balance at the time, but I made another charge after that, so was going to pay it by statement closing (today).

Does AMEX only allow one payment per month?

With other cards, i'm accustomed to paying several times per month.

Amazon Prime Card 5000
AMEX Green NSPL
AMEX 1000
AMEX Hilton Honors Ascend 3000
PayPal Credit 4500
BBVA Compass CP 5900
CheapoAir Visa 2500
Care Credit 15000
Discover IT CashBack 13,000
NFCU Cash Rewards 9000
NFCU Platinum 10,000
Cap1 Quicksilver 1100
VS VIP Card 2350
Kohl's Charge 3000
SamsClub 8000
NFCU Auto Loan 22k.
Starting Score 5/2017: 526
Current Score: 704
Goal Score: 780


Take the myFICO Fitness Challenge
Message 4 of 19
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Valued Contributor

Re: AMEX HELP! Balance question

you can pay as many times as your heart desires.

ᑭ⍶ndeᲠi८ no ѠαԼԼεէ
⛪⍟❡olδ ✈☕⸿ⵢᖇ ✈☕թroթⅇl ⍟८ſ ┊Ҩⵢ ┊Ԑժᑭ ☏८ſⴑ ⛽⍶⍶թƧ/βiz ⛽iէ ⍟Ⲙilⅇⴑթ ┊ↇᏨ☕▲B | ८✙ ⛪
⸨ꜷ ᐰmzn ᐰ√ ⌚wſ -√ ☏⸿i⸿ ┊⸿iⴑ ⚕ᙪᙪթ⸩ Ձ൦Ձ❶ ✢८αⵢℏẉisē, ᐰviα₶oⲅℝ

PⵢA: Stay 6ft (2m) away from others, wash your hand 10x a day, don't touch your face.
Message 5 of 19
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Valued Contributor

Re: AMEX HELP! Balance question


@GeePee wrote:

No, it didn't. It covered the balance at the time, but I made another charge after that, so was going to pay it by statement closing (today).

Does AMEX only allow one payment per month?

With other cards, i'm accustomed to paying several times per month.


Amex allows one payment a month for new card members.  Are you a new card member at Amex?

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Message 6 of 19
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Established Contributor

Re: AMEX HELP! Balance question

If you're new with Amex, they may only allow one payment per month. Regardless, the effect of AZEO is short lived, since by next month, you should be able to pay multiple times.





[2/2019]
Message 7 of 19
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Regular Contributor

Re: AMEX HELP! Balance question

Yes. I stated that in my original post.


@UpperNwGuy wrote:

@GeePee wrote:

No, it didn't. It covered the balance at the time, but I made another charge after that, so was going to pay it by statement closing (today).

Does AMEX only allow one payment per month?

With other cards, i'm accustomed to paying several times per month.


Amex allows one payment a month for new card members.  Are you a new card member at Amex?


 

Amazon Prime Card 5000
AMEX Green NSPL
AMEX 1000
AMEX Hilton Honors Ascend 3000
PayPal Credit 4500
BBVA Compass CP 5900
CheapoAir Visa 2500
Care Credit 15000
Discover IT CashBack 13,000
NFCU Cash Rewards 9000
NFCU Platinum 10,000
Cap1 Quicksilver 1100
VS VIP Card 2350
Kohl's Charge 3000
SamsClub 8000
NFCU Auto Loan 22k.
Starting Score 5/2017: 526
Current Score: 704
Goal Score: 780


Take the myFICO Fitness Challenge
Message 8 of 19
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Contributor

Re: AMEX HELP! Balance question

In my experience you will be able to pay again in a few days, until Amex probably sees that your bank account won’t bounce on them. You’ll be able to pay multiple times a month after the first billing cycle. I remember I charged my card before I even got it, and paid it of within the next day. Then still kept using it and couldn’t make payments till about 10 days after and now i can pay multiple times a month.
Gardening till 12/2019!




Message 9 of 19
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Valued Contributor

Re: AMEX HELP! Balance question

Wait, how will Amex be able to reject your payment if you push from your bank?

ᑭ⍶ndeᲠi८ no ѠαԼԼεէ
⛪⍟❡olδ ✈☕⸿ⵢᖇ ✈☕թroթⅇl ⍟८ſ ┊Ҩⵢ ┊Ԑժᑭ ☏८ſⴑ ⛽⍶⍶թƧ/βiz ⛽iէ ⍟Ⲙilⅇⴑթ ┊ↇᏨ☕▲B | ८✙ ⛪
⸨ꜷ ᐰmzn ᐰ√ ⌚wſ -√ ☏⸿i⸿ ┊⸿iⴑ ⚕ᙪᙪթ⸩ Ձ൦Ձ❶ ✢८αⵢℏẉisē, ᐰviα₶oⲅℝ

PⵢA: Stay 6ft (2m) away from others, wash your hand 10x a day, don't touch your face.
Message 10 of 19
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