@Ricky_D wrote:
@Brian_Earl_Spilner wrote:
@Anonymous wrote:Thank you for the info.
Did you ever consider calling again to get a different CSR, and possibly different card offers, or do you think they'll offer the same deals?
Don't know. Kinda why I'm asking here. AF goes up on 1/30/20
Well, it won't hurt to ask for a waiver of the AF. Sometimes it works. Again, it pays to speak to a stateside rep.
I doubt it would happen as the fee is going up. It would be pro-rated at the older rate anyways so it wouldn't be the full fee.
@Anonymous wrote:Boy that had to be rough, having two people who need to be the last one to say thank you! lol
I've been mulling over what I plan to do with my Delta Gold, and time is going by quickly. Granted it's not much of an increase, $4? But it's the principle! Seriously though I've been looking to replace it for a while now, since it doesn't really fit me well. Butr I cannot decide what to replace it with, been eyeing the Hilton or the Amazon card.
Although I guess I don't actually need to have 5 revolvers with them.
He was a nice guy.
I'm currently biding my time until I can get back into MRs since I burned them for $11k a long time ago. They've been slow to loosen the leash. In the meantime, the companion certificate would be nice.
@Brian_Earl_Spilner wrote:With the soon to be changes and raising of AFs on the Delta line of cards, I decided to call in and see if there were any upgrade offers. Yes, I know I can apply for a Platinum and probably get a much better SUB, but I didn't want to open a new card and was curious what they would offer.
I call in and a gentleman answers. I ask about any offers whether it be upgrade or retention. He tells me I have many and puts me on hold for a second. Comes back and tells me I can get $15 back after spending $30 at Sam's Club. I'm like, wait, what? He then proceeds to tell me about if I spend $599 or more at Dell.com, I can get $120 back. I try to interrupt him, but he continues down the list. I'm finally able to stop him and say that those aren't the type of offers I'm looking for. He apologizes and puts me on hold for a couple minutes. Comes back and says he has what I'm looking for. An offer for $25 back for a $100 or more purchase at Sherwin-Williams. Before he can continue, I politely interrupt and say I was looking to possibly upgrade to the Platinum and wanted to see what offers were available. He repeats my question to make sure he heard me right and puts me on hold for 5 minutes. He pops back on to thank me for my patience and to let me know he's putting me back on hold. 5 minutes later he pops on again to apologize for the hold and puts me on hold again. A few minutes later he comes back with my offers.
1. 10k skymiles for upgrading, no spend requir3d.
2. They can email me an offer that could be higher in the future if there's a specialist
3. He can transfer me to a specialist to see if they can offer me more
I declined speaking to a specialist because I didn't have the time. 10k seems really low so I asked for the email. I was put on a priority list for emails, which I highly doubt. I thanked him for his time and he thanked me for calling. I go to say bye and he cuts me off to thank me for being an amex customer for 20 years. I chuckle and thank him. He thanks me. I thank him and tell him to have a good night. He thanks me. I thank him and hang up before he can thank me again.
Never taken an upgrade offer before, what's common? Mine seemed low, especially when they're offering 10s of thousands for signing up for a new card. If I speak to a specialist, do I treat it like a recon?
Stay Gucci, my friends.
1st day on the job 
Amex does have different specialized call centers/CSRs. I usually point blank ask if the person on the other is: 1) a specialist 2) what is their specialty. This will save you lots of time vs going through the process of explaining everything with a CSR and then realizing they dont know how to or not authorized to help you. Btw, overseas CSRs doesnt necessarily means less experience. Some of the most helpful calls I have been on have been with oversea specialists. It has to do more with the timing of your call and who is available.
I 💗 Elizabeth Shue 
#Thor 🔨
#Thor 🔨
@Anonymous wrote:
Should have taken the Sherwin Williams offer.
They don't fly anywhere I travel.
@Brian_Earl_Spilner wrote:
@Anonymous wrote:Boy that had to be rough, having two people who need to be the last one to say thank you! lol
I've been mulling over what I plan to do with my Delta Gold, and time is going by quickly. Granted it's not much of an increase, $4? But it's the principle! Seriously though I've been looking to replace it for a while now, since it doesn't really fit me well. Butr I cannot decide what to replace it with, been eyeing the Hilton or the Amazon card.
Although I guess I don't actually need to have 5 revolvers with them.
He was a nice guy.
I'm currently biding my time until I can get back into MRs since I burned them for $11k a long time ago. They've been slow to loosen the leash. In the meantime, the companion certificate would be nice.
Yeah, like that! Where to? 
@Anonymous wrote:
@Brian_Earl_Spilner wrote:
@Anonymous wrote:Boy that had to be rough, having two people who need to be the last one to say thank you! lol
I've been mulling over what I plan to do with my Delta Gold, and time is going by quickly. Granted it's not much of an increase, $4? But it's the principle! Seriously though I've been looking to replace it for a while now, since it doesn't really fit me well. Butr I cannot decide what to replace it with, been eyeing the Hilton or the Amazon card.
Although I guess I don't actually need to have 5 revolvers with them.
He was a nice guy.
I'm currently biding my time until I can get back into MRs since I burned them for $11k a long time ago. They've been slow to loosen the leash. In the meantime, the companion certificate would be nice.
Yeah, like that! Where to?
Don't know, we're doing New Orleans this year. Not sure about next.