@Anonymous wrote:
@G2244 wrote:Looks like the fix has come to the points not posting properly. I now see a "REWARDS ADJUSTMENT" in my rewards details for my account. I have not calculated the exact amount due but know that what posted is fairly close.
thanks, just checked and I see it has a 0x multiplier!
I can also confirm receipt of a rewards adjustment with a 0X earn rate. My amount of adjusted points is correct.
Edit to say: I also received a postal mail letter today which looks to be indentical in content to the email I received a few days ago. That email acknowledged the technical issue with mobile wallet rewards.
Here is an update. I just received a letter by mail from US Bank, saying that all the impacted users would receive the missing 2x points within the next 2-3 weeks.
I hope that they would honor they words, since they were saying similar things in the past 4 months...
Fico8: EX~EQ~TU~840 (12 month goal~850).
@xenon3030 wrote:Here is an update. I just received a letter by mail from US Bank, saying that all the impacted users would receive the missing 2x points within the next 2-3 weeks.
I hope that they would honor they words, since they were saying similar things in the past 4 months...
Check your online account rewards page. Some of us have already received our missing points.
@NoHardLimits wrote:Check your online account rewards page. Some of us have already received our missing points.
Not posted yet.
@xenon3030 wrote:
@NoHardLimits wrote:Check your online account rewards page. Some of us have already received our missing points.
Not posted yet.
Sorry to hear. Maybe they are working in batches? Hope your account is credited soon.
@xenon3030 wrote:
@NoHardLimits wrote:Check your online account rewards page. Some of us have already received our missing points.
Not posted yet.
Are you looking in the Rewards section? The points are pending so won't show up in your balance until the current statement closes.
No pending rewards yet.
I just looked at my pending points and have a small adjustment pending but all of my current statement purchases (exclusively international and airport parking mobile wallet purchases) are listed as 1X. Hopefully they will get this straightened out without the need for me to call them later. I did receive both the email and the letter by mail.
@Anonymous wrote:
@K-in-Boston wrote:I just looked at my pending points and have a small adjustment pending but all of my current statement purchases (exclusively international and airport parking mobile wallet purchases) are listed as 1X. Hopefully they will get this straightened out without the need for me to call them later. I did receive both the email and the letter by mail.
Did you do the remove and add?
I did not. I have quite a bit of travel coming up (where this card shines and gets most of its use), so even though the email and letter essentially say they suggest doing it but it will get resolved either way, I should probably go ahead and do it anyway, right?