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Amex Reference Number?

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Frequent Contributor

Amex Reference Number?

Just got approved for the Hilton Ascend. Trying to add it to my account and it’s asking for a reference number with my birth year and zip code. What’s the reference number I need?

New Accounts: 13/6 15/12 16/24 oops
I think I got all I want...

Message 1 of 7
6 REPLIES 6
Senior Contributor

Re: Amex Reference Number?


@ToxikPH wrote:
Just got approved for the Hilton Ascend. Trying to add it to my account and it’s asking for a reference number with my birth year and zip code. What’s the reference number I need?

Did you look in your email? It should be there with your approval email.

Message 2 of 7
Frequent Contributor

Re: Amex Reference Number?

There’s nothing in the email. It does give me a link to access my card number which I’ve never seen before but the link doesn’t work.

New Accounts: 13/6 15/12 16/24 oops
I think I got all I want...

Message 3 of 7
Moderator

Re: Amex Reference Number?

You can reach out to them directly to have them link your account manually to your AmEx user profile.
Message 4 of 7
Frequent Contributor

Re: Amex Reference Number?

I asked through chat if they could link it and they said no. Should I be trying something else?

New Accounts: 13/6 15/12 16/24 oops
I think I got all I want...

Message 5 of 7
Moderator

Re: Amex Reference Number?

Call them. Chat has some limited capabilities.
Message 6 of 7
New Member

Re: Amex Reference Number?

Just went through this yesterday... A phone rep can manually link the new account since you are a current account holder. If you weren't an account holder and didn't record the reference # on the approval screen, you would have to wait for the card to arrive to activate your online profile. 

Message 7 of 7
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