Amex Reference Number?

[ToxikPH]

Just got approved for the Hilton Ascend. Trying to add it to my account and it’s asking for a reference number with my birth year and zip code. What’s the reference number I need?

[Anonymous]

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@ToxikPH wrote:
Just got approved for the Hilton Ascend. Trying to add it to my account and it’s asking for a reference number with my birth year and zip code. What’s the reference number I need?

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Did you look in your email? It should be there with your approval email.

[ToxikPH]

There’s nothing in the email. It does give me a link to access my card number which I’ve never seen before but the link doesn’t work.

[FinStar]

You can reach out to them directly to have them link your account manually to your AmEx user profile.

[ToxikPH]

I asked through chat if they could link it and they said no. Should I be trying something else?

[FinStar]

Call them. Chat has some limited capabilities.

[Anonymous]

Just went through this yesterday... A phone rep can manually link the new account since you are a current account holder. If you weren't an account holder and didn't record the reference # on the approval screen, you would have to wait for the card to arrive to activate your online profile.