Perhaps this is old news, but I've been impressed lately at the procedures implemented by AMEX to allow cardmembers to appeal and potentially reverse proposed or even applied adverse actions.
For example, when my utilization got a little out of hand, AMEX warned me that my CL would be reduced unless I took certain actions. Those mainly involve updating income and assets, and/or making a payment to avoid the possibilty of a reduced CL.
The CSR told me that in cases where a CL reduction is implemented, cardmembers can appeal that action and may get it reversed under certain circumstances. The mechanisms for this seem to be the same: making a payment over and above the minimum payment required to keep the account current, and/or updating income and liquid assets.
Overall, AMEX CSRs seem quite willing to work with cardmembers to avoid or reverse adverse action such as CL reductions. This practice stands in contrast to many other card issuers, which often take such adverse action unilaterally with no prospect of an appeal or reversal.
would also appreciate how this works the other way as well
if you're given a small starting SL, a "prove yourself" sort of approval, and you have the income/spend to justify massive limits, you will very easily get those limits over time relative to other issuers
@ridgebackpilot wrote:Perhaps this is old news, but I've been impressed lately at the procedures implemented by AMEX to allow cardmembers to appeal and potentially reverse proposed or even implemented adverse actions.
For example, when my utilization got a little out of hand, AMEX warned me that my CL would be reduced unless I took certain actions. Those mainly involve updating income and assets, and/or making a payment to avoid the possibilty of a reduced CL.
The CSR told me that in cases where a CL reduction is implemented, cardmembers can appeal that action and may get it reversed under certain circumstances. The mechanisms for this seem to be the same: making a payment over and above the minimum payment required to keep the account current, and/or updating income and liquid assets.
Overall, AMEX CSRs seem quite willing to work with cardmembers to avoid or reverse adverse action such as CL reductions. This practice stands in contrast to many other card issuers, which often take such adverse action unilaterally with no prospect of an appeal or reversal.
It's good to know that creditors such as American Express are taking a more congenial approach to adverse action. Working with a client to avoid or reverse an instance of adverse action is much more conducive to a long-term relationship.
@GZG wrote:would also appreciate how this works the other way as well
if you're given a small starting SL, a "prove yourself" sort of approval, and you have the income/spend to justify massive limits, you will very easily get those limits over time relative to other issuers
I hope so. I have a Hilton Honors card that is still at a $1,000 sl, and I do not have the option to request a limit increase. I have heard of other Amex members who had a Hilton Honors or Delta card stuck at a low limit for years, even though their profiles supported a limit increase.
Yes, AMEX (and other card issuers like Discover) sometimes will give you a higher limit on a new card while continuing to refuse to increase the limit on an existing card.
While on the surface that doesn't make much sense, many of us have experienced this same phenomenon. But don't forget that once you're an AMEX cardmember, you can obtain new AMEX cards with only a soft credit pull. Another example of AMEX leadership of the field.
@ridgebackpilot wrote:Yes, AMEX (and other card issuers like Discover) sometimes will give you a higher limit on a new card while continuing to refuse to increase the limit on an existing card.
While on the surface that doesn't make much sense, many of us have experienced this same phenomenon. But don't forget that once you're an AMEX cardmember, you can obtain new AMEX cards with only a soft credit pull. Another example of AMEX leadership of the field.
Not always.
