I just got my PRG in the mail, but I had an AMEX account back in the 90's. My MSD says member since 14. I asked customer service about this and they asked....did I have a membership and cancel and not come back, and I said yes. I cancelled and didnt come back til now. They said that if that is the case then my MSD is not going to reflect that previous membership.
@MstrPTato wrote:Did you call in or use that chat feature? I used chat and they put in the request and a few hours later it was processed. They did't really ask any questions...I just told them when I had become a member (year). Try that out and let us know!
no, just called the number on the back of the card. will try the chat and report back!
@MstrPTato wrote:Did you call in or use that chat feature? I used chat and they put in the request and a few hours later it was processed. They did't really ask any questions...I just told them when I had become a member (year). Try that out and let us know!
man.....that was a friggin breeze....spoke with someone on chat and they changed it right then and told me my new cards will be arriving soon! use the chat feature guys.....much quicker.
@Jlu wrote:It doesn't matter what it says on your card in terms of CR backdating - if it says it online when you login that's what will be on your report under account opened date.
When you login it says Your Name and then under that it says "CARDMEMBER SINCE XXXX".
Right. When I logged in it said 2014 (because I havent had an account with them for over 10 years). They fixed it now through chat session. I got notification email and logged in just now and it has the date I first opened an account with them.
