Capital One Image Card - Revert to original image

[Anonymous]

Getting bored with the image I selected and just want to go back to the orignal layout.  Is this possible?

Couldnt find a chat button on Cap1 and decided Id post before spending time on the phone with Cap1.

[shane82388]

+1 Im interested in this too.

[wHiTeSoL]

yes you can, I am in the middle of it right now and it is a nightmare, you need to get transfered to the card image department and ask them to fill out a "flagship" form. Then i'll remove the image and be sent to you.

[Anonymous]

I tried this three times. Each time I spoke with a CSR and explained that I just wanted to go back to the standard card design. I empahsized that fact. They told me that they would take care of it, and when the card came it had my current custom design. In the end, I just gave up.

[Pat94108]

I did it  twice. I started a chat but then the rep told me I had to call, which I did. I asked to revert back to the original design and within a few days received a new card. Yes, they do need to send in a request, the rep will tell you that they need to fax a form. They usually do it while they're on the phone with you. If the rep doesn't mention that or doesn't do it while they have you on the line, I would advise to check the following days to see if it's been done.

[injustifiiable]

So glad I kept my old cards.

They all still work (I had about 3 or 4 custom designs plus the default one.)

[Pat94108]

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@Anonymous wrote:

I tried this three times. Each time I spoke with a CSR and explained that I just wanted to go back to the standard card design. I empahsized that fact. They told me that they would take care of it, and when the card came it had my current custom design. In the end, I just gave up.

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I am not surprised to read that.  I once asked and they sent me a platinum card (I had the cash back rewards card) so I had to call a second time then they forgot to do it so called a third time and finally received the correct card. I don't understand why they simply don't implement an option on the website to revert back to the original card, which would make things so much simpler.

[Anonymous]

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@Pat94108 wrote:

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@Anonymous wrote:

I tried this three times. Each time I spoke with a CSR and explained that I just wanted to go back to the standard card design. I empahsized that fact. They told me that they would take care of it, and when the card came it had my current custom design. In the end, I just gave up.

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I am not surprised to read that.  I once asked and they sent me a platinum card (I had the cash back rewards card) so I had to call a second time then they forgot to do it so called a third time and finally received the correct card. I don't understand why they simply don't implement an option on the website to revert back to the original card, which would make things so much simpler.

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+1000

[Anonymous]

OK....called in to Cap1, transferred to image dept (tech support), confirmed a few things, new stock card will be received ~10 days.

Agent knew what he was doing, said he had to fax something.................

Total time ~10 minutes

[audia4]

What does the original card look like?

I have yet to receive mine (was a holder of Orchard Bank card that has transferred to CO now).

I wonder if I was to design my own, would it speed up the process of getting my new card? It's been MONTHS!