@Anonymous wrote:I'm literally speechless ... I can find the right words, but I'm not sure Chase wants to hear them. CFPB... CFPB... CFPB..
So today I recieved a letter in the mail from Chase. Thought it was the usual balance transfer checks or prviacy updates. Nope! "We have not recevied the minimum payment on your credit card account for two consecutive months and we've noticed that only merchant credits have posted to your account during this time. We want to remind you that you are still required to make the full minimum payments each month". WTH!!!?!?!?!?!? We use Chase for almost everything with credit cards and have always paid in full every single month for the past ten years (since we became Chase customers). Excellent credit and income. This letter was on my CSR account.
So, I call up Chase ... The rep reiterates that letter and tells me that I am misunderstanding and that I still must pay my statement balance even if a refund from a previous transaction results in a credit on my account. What the heck!? So, now, I'm actually livid... I pour over my past few statements and all of my refunds have been from cancelled, prepaid travel from months ago! One from Delta, one from Priceline, Hawiian Airlines, American, you get it. All cancelled because of COVID 19. Again, I already paid Chase for these transactions in full usually months ago!
So I finally had a statement balance ($900ish) this June. I went ahead and paid it when I was on the phone with Chase. The manager I got was very apologetic and agreed that he couldn't understand why Chase would send me this letter, and that the credits were clearly from already paid for and cancelled travel. That my account doesn't have any history of refunds other than this travel. He escalted it and apparently someone from management will call me back in 3-7 days.
Cardmember agreement: I reviewed the cardmember agreement and no where can I find anything about how Chase classifies return or return credit. To me it is a payment, which counts towards your balance and amount due.
$0 statement balance in App/Online: For the past two months the online account in both chase.com/app showed a $0 minimum payment and $0 remaining statement balance. $0 balance subject to interest. I've never carried a balance with Chase. If Chase had told me I owed something, I would have immeditately paid it. But apprently they want me to pay something that I don't owe?
Anyone else get a letter like this? I'm truly livid, I mean livid.
Chase: "Sorry, late april fool's joke"
RESOLUTION
On the 17th, Chase called me and told me that my account was in good standing and that the letter should not have been issued. It was a quick and curt call. This happened prior to my payment posting to the account (push from bank). Today I got their follow up letter which essentially said the same thing.
So while this isn't an apology, all I wanted was my file to note that my account was not past due, in essence to have the first letter rescinded. That more or less has happened, so I'm happy. I also learned a lesson, always pay the minimum payment on your card even if a credit after the statement cuts puts your account in the negative. I still don't agree with this "policy" but at least I know what they expect.
