Chase CSRs are like robots

[Anonymous]

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@Anonymous wrote:

I had my freedom for about 2 years and CSP for 3 month. When I call freedom CS, the CSRs are OK, friendly and patient enough. But just feel like they are robots, reading from their screen. Before I got my CSP, Ive already heard that their CS is unbeatable from many threads. I just made my first call to CSP CS today, it was picked up by a person directly, BUT, I still feel they are robots. Anyone has the same feeling?

I have Chase, BOA, Discover, Amex, Barclay, and PNC credit cards. Personally, I would rank their CS as Discover=Amex (both great, resolve disputes in 10 mins)>Barclay>Chase(freedom=CSP except you dont need to go thur some punching)>PNC(worst, on hold for 45mins until someone picked up). 

What's your favoriate and most dislike CS?

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I forgot to mention, I also have a paypal credit account. Their CSRs are amazing as long as you are a buyer. 99.99999% they sided with you (Buyers). When I am roling as a seller, you cant imagine how much I hate paypal, when they are helping scamers to pull my hard-earn money out of my pocket. 

[Anonymous]

not if you call the number for the CSP card, they are super nice! but yes when i used to call the number on the freedom they were sort  of rude. But i always call the CSP number. 

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@Anonymous wrote:

I had my freedom for about 2 years and CSP for 3 month. When I call freedom CS, the CSRs are OK, friendly and patient enough. But just feel like they are robots, reading from their screen. Before I got my CSP, Ive already heard that their CS is unbeatable from many threads. I just made my first call to CSP CS today, it was picked up by a person directly, BUT, I still feel they are robots. Anyone has the same feeling?

I have Chase, BOA, Discover, Amex, Barclay, and PNC credit cards. Personally, I would rank their CS as Discover=Amex (both great, resolve disputes in 10 mins)>Barclay>Chase(freedom=CSP except you dont need to go thur some punching)>PNC(worst, on hold for 45mins until someone picked up). 

What's your favoriate and most dislike CS?

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[CreditCuriosity]

Talked to the CSP CSR today and very nice  stated what city/state she was from lol.. Also recently talked to a CSR from AMEX once again very nice.. I can't really put one ahead of another.. Also never really spoken to any Barclay's CSR other then credit analyst for initial CL recon is all...  Well lets just put Cap1 CSR below ummm I dunno, just bad.

Kinda related had to speak with a CSR for Equifax the other day after my apping finished for the year to put a freeze on the account.. Nothing like the warm fuzzy offshore CSR!  

[Anonymous]

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@Anonymous wrote:

I had my freedom for about 2 years and CSP for 3 month. When I call freedom CS, the CSRs are OK, friendly and patient enough. But just feel like they are robots, reading from their screen. Before I got my CSP, Ive already heard that their CS is unbeatable from many threads. I just made my first call to CSP CS today, it was picked up by a person directly, BUT, I still feel they are robots. Anyone has the same feeling?

I have Chase, BOA, Discover, Amex, Barclay, and PNC credit cards. Personally, I would rank their CS as Discover=Amex (both great, resolve disputes in 10 mins)>Barclay>Chase(freedom=CSP except you dont need to go thur some punching)>PNC(worst, on hold for 45mins until someone picked up). 

What's your favoriate and most dislike CS?

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For me I love chase CSR.  I do everything online mostly and the one time I tried Amex, I disliked them with a passion where I asked for all my Amex accounts to be closed.  Then a supervisor came on calming me down..  Worst ever and I don't have the patience for it.

[Aarvard]

In my experience, Discover is the best. Just love them.

Barclay, on the other hand, sucks. I'd call them as "On hold CS" lol.

[Anonymous]

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@kdm31091 wrote:

I find Capital One to have the most robotic CSRs ever, and they seem to take great pleasure in saying "no". They don't even seem to try with issues. It's usually just no, no no, goodbye.

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I have a soft spot for Cap One because they've always been great to me, but I agree with this 100%. I think Cap One outsources a lot of their customer support, and it seems like the bad experiences are usually when you get a CSR outside the US.

As far as Chase, I like them because it seems like issues get taken care of quickly and correctly the first time. If I had to choose between fair and efficient but robotic CSR vs super-cheery-happy-day-brown-nosing but incompetent/powerless CSR, I'll take the former every time.

[Imperfectfuture]

Actually, I bypass (during east coast working time), the outsourced capital one pretty much. Just ask to be transferred to US (something I learned when dealing with CRA csr's).

If it's simple, cap one off shore csr's are still okay. Have had to be transferred several times with AMEX, and they still didn't get it right. Of course, got transferred to manual review people at cap one without having to email EO, so may be a bit biased.

[mongstradamus]

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@Imperfectfuture wrote:
Actually, I bypass (during east coast working time), the outsourced capital one pretty much. Just ask to be transferred to US (something I learned when dealing with CRA csr's).

If it's simple, cap one off shore csr's are still okay. Have had to be transferred several times with AMEX, and they still didn't get it right. Of course, got transferred to manual review people at cap one without having to email EO, so may be a bit biased.

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I don't know if its because i have csp but i always get friendly US CSR, both chase and discover have been best for me so far. Amex has been ok but usually its outsourced, i haven't really had any dealings with barclays citi or cap one.