Chase website/generic cards displayed

[sjt]

This morning I logged into to the Chase site. I have two cards, CSR and Freedom U. The picture of the Freedom U was replaced with some generic Chase Card. Has this happened to anyone else?

[Remedios]

yes 

[FinStar]

There was a topic about this in the SmorgasBoard section. It happens with frequency. System updates OP.

[imaximous]

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@sjt wrote:

This morning I logged into to the Chase site. I have two cards, CSR and Freedom U. The picture of the Freedom U was replaced with some generic Chase Card. Has this happened to anyone else?

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I noticed this too when I logged in. I thought we were getting newly designed cards, haha. I honestly like them more. 

BTW, you may want to blur out or cover any account info when posting pics. 

[Anonymous]

You think maybe it has to do with them rolling out the contactless versions of the cards? Maybe they redid the design for CFU a bit? CFU is supposed to be available contactless soon while CSR isn't until next year, which may explain why only CFU is showing the default card image? 

[imaximous]

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@Anonymous wrote:

You think maybe it has to do with them rolling out the contactless versions of the cards? Maybe they redid the design for CFU a bit? CFU is supposed to be available contactless soon while CSR isn't until next year, which may explain why only CFU is showing the default card image? 

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Unlikely. The same photo appears for the regular Freedom too.

[Anonymous]

Freedom is supposed to be becoming contactless within the same timeline as CFU. I'm saying that maybe the default image showing is a placeholder for cards that are getting a redesign?

https://www.doctorofcredit.com/chase-credit-cards-going-contactless/

[FinStar]

They've had that interim instance since the last site refresh so it's doubtful it has to do with the contactless version.

For instance, the Ritz Carlton card in my profile experienced the same thing and guess what, it's not migrating to contactless. Same thing with IHG, although that's a WEMC.

[Anonymous]

That's a bummer. I was hoping they'd do a sweeping redesign of their older cards with the numbers on the backside.

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[Anonymous]

Yes same thing here. My United card doesn't show a photo but my Amazon Prime shows the correct picture.