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Defective CHIP issues

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Aim_High
Super Contributor

Defective CHIP issues

My brand-new Chase IHG Premier Rewards Visa (approved March) had problems with the chip, and I'm not sure if I ever got it to be accepted.  I noticed the pattern as I used it and it was declined over many transactions at many terminals.  I usually used it contactless.  Sometimes, I tried to swipe it when the chip was declined but the machines often instructed me to insert the card. Smiley Frustrated  Grrr.  I finally got around to calling Chase to send me a replacement. 

 

I was just wondering how often our members have had some problems with chip acceptance?   I haven't heard too much discussion of this before on the forums and haven't experienced frequent issues with my many cards over the years. 


Business Cards


Length of Credit > 42 years; Total Credit Limits > $947K
Top Lender TCL - Chase 156.4 - BofA 99.9 - CITI 97.5 - AMEX 95.0 - NFCU 80.0 - SYCH - 65.0
AoOA > 32 years (Jun 1993); AoYA (Oct 2024)
* Hover cursor over cards to see name & CL, or press & hold on mobile app.
Message 1 of 40
39 REPLIES 39
Anonymous
Not applicable

Re: Defective CHIP issues

It happens with me every so often.  I just growl at the card, rub it on my shirt, and try again. 

Message 2 of 40
Aim_High
Super Contributor

Re: Defective CHIP issues


@Anonymous wrote:

It happens with me every so often.  I just growl at the card, rub it on my shirt, and try again. 


Maybe I didn't growl loudly enough.  Smiley Indifferent

 

No, I've had those temporary issues but they weren't defective chips.  What I was really referring to was one card's consistent defect that you had to replace it.  I've had magnetic stripe issues before or replaced card due to wear or cracking, but don't believe I've ever had to replace one due to the chip not working.


Business Cards


Length of Credit > 42 years; Total Credit Limits > $947K
Top Lender TCL - Chase 156.4 - BofA 99.9 - CITI 97.5 - AMEX 95.0 - NFCU 80.0 - SYCH - 65.0
AoOA > 32 years (Jun 1993); AoYA (Oct 2024)
* Hover cursor over cards to see name & CL, or press & hold on mobile app.
Message 3 of 40
Anonymous
Not applicable

Re: Defective CHIP issues

No I haven't had it happen that I had to replace a card due to faulty chip.  They usually crack before then. One of my current cards was issued in 2017. Still going strong.

Message 4 of 40
Aim_High
Super Contributor

Re: Defective CHIP issues


@Anonymous wrote:

No I haven't had it happen that I had to replace a card due to faulty chip.  They usually crack before then. One of my current cards was issued in 2017. Still going strong.


Impressive!  It must be about due for replacment anyway?  Since this one was brand new, it sounds like a manufacturing defect.  In general, it appears to me that the chips are more durable, reliable, and sturdy than the magnetic strips.  And now my magnetic strips are more reliable as a backup payment method since the contactless or chip payments put less wear on the strips.  


Business Cards


Length of Credit > 42 years; Total Credit Limits > $947K
Top Lender TCL - Chase 156.4 - BofA 99.9 - CITI 97.5 - AMEX 95.0 - NFCU 80.0 - SYCH - 65.0
AoOA > 32 years (Jun 1993); AoYA (Oct 2024)
* Hover cursor over cards to see name & CL, or press & hold on mobile app.
Message 5 of 40
FireMedic1
Community Leader
Mega Contributor

Re: Defective CHIP issues

Happens here and there. I'll pull it out. Put it back in and push down on the card so the chip makes better contact. Works everytime.



BK Free Aug25
Message 6 of 40
M_Smart007
Legendary Contributor

Re: Defective CHIP issues


@Aim_High wrote:

Defective CHIP issues



This is why I switched to;


JKSmiley LOL ...I have encountered bad CHIP/Dirty readers and had to tap or swipe, but so far no CC defects.

Message 7 of 40
FireMedic1
Community Leader
Mega Contributor

Re: Defective CHIP issues


@M_Smart007 wrote:

@Aim_High wrote:

Defective CHIP issues



This is why I switched to;


JKSmiley LOL ...I have encountered bad CHIP/Dirty readers and had to tap or swipe, but so far no CC defects.


@M_Smart007Thought maybe this..

chips.JPG

Ooops.



BK Free Aug25
Message 8 of 40
Anonymous
Not applicable

Re: Defective CHIP issues

Message 9 of 40
Kforce
Senior Contributor

Re: Defective CHIP issues


@Anonymous wrote:

have a look at this:

https://www.youtube.com/watch?v=GHF9kNwRyh4

I might have to try that, looks like a fun worthless project.


 

Message 10 of 40
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