Discover changed menu?

[Skye12329]

So i noticed an unsual charge on my Discover and decided to call and before it was just a instant answer. Now its offering a menu, did they change this?

edit: Unsual charge figured out - i pumped gas and usually stations put a $1.00 charge for a hold....well this station decided to put a $75.00 hold. In my opinion thats a bit excessive and double what i pumped. 

[mongstradamus]

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@Skye12329 wrote:

So i noticed an unsual charge on my Discover and decided to call and before it was just a instant answer. Now its offering a menu, did they change this?

edit: Unsual charge figured out - i pumped gas and usually stations put a $1.00 charge for a hold....well this station decided to put a $75.00 hold. In my opinion thats a bit excessive and double what i pumped. 

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Yeah depending on what gas station you goto they can put hold on your cards, it annoying but you never get charged so it not a big deal to me. There are some gas stations that put holds on your card up to ninety nine dollars 

[09Lexie]

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@Skye12329 wrote:

So i noticed an unsual charge on my Discover and decided to call and before it was just a instant answer. Now its offering a menu, did they change this?

edit: Unsual charge figured out - i pumped gas and usually stations put a $1.00 charge for a hold....well this station decided to put a $75.00 hold. In my opinion thats a bit excessive and double what i pumped. 

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On Amex, they like to hold $100. To avoid it in the future, go in and prepay if you are concerned about going over your CL.  If not, the auth usually drops off in 48-72 hours. 

[PedrokiPR]

I don't think it's a bad practice as one have to see it from both perspectives. If you were the owner and then later find out that the card didn't went through. If I were a gas business owner, I would put at least from 50 to 80 to save those funds. I don't mind them doing that to me either because my CL 90% of the time are really good and I do not have to be concerned of reaching the maximum CL

[Skye12329]

Got everything figured out about my charge thanks!, but what about the new phone menu? I remember being able to call in and instant rep, now im given a menu. Is this new?

[SpendWisely]

I called Disc earlier tonight and was also met with a menu and a long wait time to reach a CSR. I'm hoping this isn't a new norm now, as their amazing customer service is one of the few things that sets them apart.  It just might have been that way due to it being a Sunday night, perhaps. 

[14Fiesta]

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@Skye12329 wrote:

Got everything figured out about my charge thanks!, but what about the new phone menu? I remember being able to call in and instant rep, now im given a menu. Is this new?

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I don't know if it's new but I like it, because I prefer the automated line. FYI If you press "0" it will send you straight to an account manager. Just an extra step.

[Skye12329]

oh i tried pressing 0 and it still made me do the automated system

[Anonymous]

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@14Fiesta wrote:

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@Skye12329 wrote:

Got everything figured out about my charge thanks!, but what about the new phone menu? I remember being able to call in and instant rep, now im given a menu. Is this new?

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I don't know if it's new but I like it, because I prefer the automated line. 

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Exactly!  Some of us are not always in the mood to interact with darn chirpy people.

[PedrokiPR]

Hallelujah to the yeah!! lol, me either....