Help I’m confused...

[Anonymous]

So back in December 2020, I applied for the Chase Sapphire Reserve Card and was approved with a $20k limit.  I've only had the card for 2 months and 1 day.  I reached $3000 mark to receive the 60,000 points in the first month. I paid my bill in January and had the $550 annual fee on there too.  Tonight I was paying for dinner and my card declined and I called customer service and they told me my account has been closed and I asked why and the representive said it doesn't show why other than it was closed.  She then told me to contact the executive office by mail. **bleep**?? Anyone know why or had this happen?  

[Anonymous]

I'm sorry this happened to you.  Abrupt account closures can come as a result of any number of things, but your best bet rather than guessing is to get in touch with one of the higher ups that can give you the reason.  Depending on what it is, there's a chance you can recon the decision. 

What was your spend/payment pattern for those 2 cycles and did you exhibit any unusual/out of the ordinary spends?  Was any negative information introduced to your credit report since getting the card? 

[Anonymous]

Thanks for responding.  I called them tonight and they said my account has been closed.  I said I never closed it.  The lady's response was  "it looks like it was closed by the bank". I asked why and she couldn't tell me exactly why.  Never gave me any options.  I'm totally shocked, I have a small balance of $2300 right now which I plan to pay off once I get the bill.  

I travel for work as I am a Regional Manager.  I am in hotels anywhere from 3-4 nights a week, buy food and use for car rentals for business trips.  My spending is literally hotel, resturants and rentals.  

I spend about $4-5k average a month.  Checked my credit tonight and have nothing suspicious and haven't applied for any credit.  My credit score is 761 with an income right at $100k per year.  I have over $40k in savings (Wells Fargo).  

[Anonymous]

How do I get in touch with hire ups? I called the number on the back of the card.  The person I spoke to didn't sound like a hire up other than a customer service rep.  

[MoneyBurns]

Sorry that happened to you.

Here's executive numbers.

They'll have more of idea why the account was closed.

I don't know if anything has changed since these numbers were posted, maybe someone who's called recently can help chime in.

Chase: 888-622-7547 (Chase Executive Ofc. in IL)

https://ficoforums.myfico.com/t5/Credit-Card-Applications/Backdoor-Numbers/td-p/408066

[thornback]

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@Anonymous wrote:

How do I get in touch with hire ups? I called the number on the back of the card.  The person I spoke to didn't sound like a hire up other than a customer service rep.  

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I'm sorry about the closure -  it could be due to a number of things - perhaps the traveling got flagged for possible fraud - multiple places in a short amount of time?  You'd think they'd contact you if that were the case tho... 

Chase is also known to shutdown nrw accounts if you've open several other accounts in the same time frame as your Chase card.  Have you opened other accounts recently? 

Try calling again (perhaps during business hours) and escalating to a supervisor - and if they can't help, request contact info for someone who can. 

[FinStar]

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@Anonymous wrote:

How do I get in touch with hire ups? I called the number on the back of the card.  The person I spoke to didn't sound like a hire up other than a customer service rep.  

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Actually, the department you would need to reach is the Portfolio Risk Review team.  They would likely be able to shed some light on this.  The EO, or "higher ups" aren't really going to do much other than open a case and be the intermediary contact while the issue is looked into.

Do you currently have any other banking relationship with Chase, other CCs - biz or personal?  Any possible questionable transactions?   Any recent applications sprees or newly opened accounts in the past 2 months?

[Anonymous]

Hi there, I have only banking relationships checking and savings with Wells Fargo.  No questionable transactions.  As mentioned above I travel weekly for work.  As far as credit report I have a high upper 700 score, no new credit and utilization between all my cards is 3% total.  No lates or past dues.  I've not used my card other than food, hotel, rental car and gas.  
I'm totally shocked.  Im not sure if me spending $7600 in 2 months was a flag but I cannot think of why ?

[Anonymous]

If the amount spent were a flag, it would likely be because that works out to around $45k per year, almost half your stated income. Seems a stretch to think that would flag you but it might - plenty of people spend far in excess of their income because of work and are reimbursed. I'm assuming you also are. Perhaps Chase isn't aware that you're traveling for work and have a reimbursement, so seeing 45% of income spent on the card spooked them? I would think your spending patterns would make it obvious but who knows. Hopefully you get this worked out quickly in your favor.

[Anonymous]

This makes the most sense.  Again, who do I call?  The phone number on the back of the card is to customers service and they just say "the bank decided to close account" .