How to close CreditOne? It's like they refuse?

[skigirl916]

I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

[Anonymous]

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@skigirl916 wrote:

I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

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I'd call them and ask for a supervisor IMMEDIATELY. They should have processed your closure post-haste.

[-Wade-]

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@skigirl916 wrote:

I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

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keeping calling and tell them you want it CLOSED IT

[kdm31091]

They are very crappy about closing accounts. They will try to talk you into keeping it, which is typical but they do it more than normal. Then they will sometimes not even close it correctly!

Be persistent. And never use them again after this!

[Anonymous]

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@skigirl916 wrote:

I'm a little ticked.

There's no option online to close the account. I've called twice, they've assured me it will be processed and closed. However, I keep getting bills for $8.25 (the annual fee, cleverly divided over the year!) plus interest (HOW, when it's a zero balance?).

How the heck do I close this piece of poop?

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@skigirl916,

If you call, do not get off the phone until the account is closed.  That is so absurd...

[Anonymous]

This is the one card my husband has that I HATE!!!  He said when he got it, he didn't pay close enough attention.  He thought it was capital one.  It was his first card after the bankruptcy.  I despise this monthly billing crap for the annual fee AND the interest that accumulates instantly.  They make it impossible to keep one card below 10% for the best credit score situation.  He is closing it soon as we can buy a house.  I can't even get him to call and fight to have that annual fee changed.  I now dread hearing him when he tries to cancel it.   BLAH!!!

[Anonymous]

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@Anonymous wrote:

This is the one card my husband has that I HATE!!!  He said when he got it, he didn't pay close enough attention.  He thought it was capital one.  It was his first card after the bankruptcy.  I despise this monthly billing crap for the annual fee AND the interest that accumulates instantly.  They make it impossible to keep one card below 10% for the best credit score situation.  He is closing it soon as we can buy a house.  I can't even get him to call and fight to have that annual fee changed.  I now dread hearing him when he tries to cancel it.   BLAH!!!

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That's terrible, why not just close it now?

[yfan]

Did you log the calls you made - like time and date? If so, don't call them again. Send them a letter in certified mail stating that they should have closed it the first time you called, and as such, they not only need to close it but owe you a refund of the fees they charged you since. Also, launch a complaint with the Consumer Financial Protection Bureau (CFPB), and include a copy of this letter (note on the letter you send to Credit One that a copy is being forwarded to CFPB).

My guess is they will hurry up and close your account.

[wmweeza]

You could try posting on their Facebook page too...just a thought

[Anonymous]

Nixon, if it were my card, it would already be closed.  I can't get my husband to close it and it is his card.  We want to buy a house this year and he is concerned it will hurt his credit.  His mentality is, "It is only $8 a month for now, big deal". I told him it will stay on there for 10 years.  It won't hurt his utilization because he rarely uses credit.  He said but it will show CLOSED and I don't like that *sigh*