@Anonymous wrote:
UncleB, that may be the case, but with CLIs, don't they usually ask for income verification, and not an FR? I don't have an Amex, so I might be totally wrong, but I don't think they tell you your account may be closed during income verification.
Sending good thoughts your way--given the information we have, the way you're being treated is incredibly unreasonable. Never understood the point of sending someone a credit limit, and not allowing them to use it when they've shown they can pay well and on time. In this case, actually, that might not even be the problem, so we'll see?
Brainstorming, so stop me if this is not a good idea: Is there no address you can fax (or overnight, or email) a letter to that at least dates you before the deadline, and states that you're attempting to get the right documents for a FR, but the person that has not contacted you, despite your attempts to get in contact with them? Have you received confirmation numbers for your calls? If so, they can be written on the letter as well.
I don't know... whenever my college is being unreasonably difficult about my forms and sends me letters asking for documentation incredibly late (which seems to be every year), it's just become a standard now for me to send dated letters (sometimes I'll notarize them too, just in case) to at least have some sort of written defense. But I'm dealing with a school, you're dealing with a financial company, so my method might just waste your time.
I know, that's just how Amex do, take it or leave it, risk assessment, etc. But sometimes their anxiety sounds like my anxiety, and we all know a relationship between two anxious people doesn't really tend to work out, hahaha.
I agree completely... that's why we're all stumped.
In my personal experience and what I've read other's on here report, a CLI is either denied, granted, or they ask for verification of income pending the CLI being granted. I've never heard of a FR for completely no reason, and certainly not because somebody requests a CLI... even when a CLI requires income verification it's still up to the cardmember if they want to follow through or not; the request in that case can even be safely ignored and there's no adverse action (other than the CLI not being granted).
That's not what's happening here... what the OP is describing is a true financial review, account suspension and all. In this case, the CLI was even granted, which like you say points at something other than the CLI causing the FR, however without more data it's seems to be the only thing 'out of the ordinary' that might have brought attention to the OP's account. Unless there's something more than we've been told by the OP, this is truly bizarre.
The OP says there's nothing new on the credit report, and his utilization is fine as well. We've also ruled out suspicions of MS, so it's not that, either. The only thing left that possibly raised a flag somewhere was the CLI... but until he actually talks to his account manager at Amex all we can do is speculate.
Taxi is right; the OP could just send over income information (and that might be all that's needed) but as strange as this if it were me I would still want to talk to somebody to find out what the driving factor was. It's also seems that if it were as simple as faxing over some paystubs, one would think any rep could have instructed the OP to do so.
Like you, I'm hopeful for the OP, and I'm sending all my 'good vibes' his way as well.
