I put in a PC request on Cap1 Plat MC

[ztnjpv]

No offers are currently available but I spoke to a supervisor. She is putting in a request for a manual review. We'll see what happens. I have tried to get a PC on this card in the past to no avail. I have had the card since 10/11. It was my first card on my way to rebuilding my credit. A month later, I got a Diamond Preferred from Citi and am eligible now for a product conversion on that  So, I am wondering what the deal here is with Cap1. Sure, they generally suck in every way imaginable in terms of how they treat/handle customers and applications but they have some good cards. I am not sure if this manual review will amount to anything but she told me she will call back in 7-10 business days with an answer. 

Has anyone ever had any luck converting this card to a rewards card...or any other card? The supervisor claims that it happens from time to time. I dunno. My Spark Biz card had been active for far less time (5/12) and is currently eligible for a conversion so it's not a span of time issue. And both cards have perfect payment history with 100% PIF histroy and not a penny of interest paid. So, it's not a cardholder performance issue. 

[Jutz]

So, I actually just got done with this process with the executive office as well.  I had my CL increased on my Plat MC to 2k from 750.  She told me that while she can't do a product change persay, she was able to add the cash rewards program to my Plat MC.  So now I have rewards listed on my account online, for 1% back on any purchase, as well as a 50% annual bonus.  I believe these are the same terms as the normal green cash rewards they offer.

[ztnjpv]

Wow, Jutz.

Cool. That's weird. I didn' think they could or would do things like that. I figured that cards each had their individual reward structure and/or package of features and that was it. Maybe that will happen. I dunno. I'd rather just dump the Plat MC and get the Cash Rewards or Venture. That was my goal going into it. 

BTW, what number did you call? I called the standard 800 955 7070 number. I called the ecalation number last week for the same issue. All he did was waive my $19 annual fee. Big Whoop. I want a different card.

[Jutz]

The backdoor number I don't think is the right way to approach it, since I think that is for already outstanding cases.  I would go the email route.  There's a thread on it in here, but really it's just a matter of emailing the CEO.  Google "capital one ceo email address" and it should come up.  Tell them you've grown exponentially since you've started with them, you've had immaculate payment history, and you're interested in letting Cap1 grow with you, but you need a higher CL and rewards structure in order to really use it more.  As long as the above things are true, it shouldn't be an issue.  My info for requesting:

• First got card 10/2011
• First credit steps CLI from 500 - 750 in 04/2012
• Requested CLI from cust service 10/2012, denied
• Credit has grown from 525 in 05/2012 to ~650
• Pushed 7k-8k through it in 10 months before discontinuing use because it was so hard to manage with a low CL
• Never late, always PIF

[ztnjpv]

Thanks for the tip Jutz. I'll email the CEO if this current process yields no results. I don't know if it's good to have two requests floating around at the same time in a big company. There's no communication and I can see it causing confusion.

[jsucool76]

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@Jutz wrote:

So, I actually just got done with this process with the executive office as well.  I had my CL increased on my Plat MC to 2k from 750.  She told me that while she can't do a product change persay, she was able to add the cash rewards program to my Plat MC.  So now I have rewards listed on my account online, for 1% back on any purchase, as well as a 50% annual bonus.  I believe these are the same terms as the normal green cash rewards they offer.

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That is basically how cap1 does PCs. That is how mine was done, when I PCd they asked if I wanted travel or cash back rewards, and then they mailed me the green jimmy fallon card. 

[Jutz]

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@jsucool76 wrote:

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@Jutz wrote:

So, I actually just got done with this process with the executive office as well.  I had my CL increased on my Plat MC to 2k from 750.  She told me that while she can't do a product change persay, she was able to add the cash rewards program to my Plat MC.  So now I have rewards listed on my account online, for 1% back on any purchase, as well as a 50% annual bonus.  I believe these are the same terms as the normal green cash rewards they offer.

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That is basically how cap1 does PCs. That is how mine was done, when I PCd they asked if I wanted travel or cash back rewards, and then they mailed me the green jimmy fallon card. 

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I want that damn Jimmy Fallon card!  My online account still lists it as Plat MC though

[jsucool76]

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@Jutz wrote:

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@jsucool76 wrote:

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@Jutz wrote:

So, I actually just got done with this process with the executive office as well.  I had my CL increased on my Plat MC to 2k from 750.  She told me that while she can't do a product change persay, she was able to add the cash rewards program to my Plat MC.  So now I have rewards listed on my account online, for 1% back on any purchase, as well as a 50% annual bonus.  I believe these are the same terms as the normal green cash rewards they offer.

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That is basically how cap1 does PCs. That is how mine was done, when I PCd they asked if I wanted travel or cash back rewards, and then they mailed me the green jimmy fallon card. 

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I want that damn Jimmy Fallon card!  My online account still lists it as Plat MC though

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Mine still says "Platinum Mastercard" as well but has the rewards listed underneath. If you go into a chat now session you can ask them to overnight you a card. They'll waive the fee if you're nice. haha. 

[Jutz]

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@jsucool76 wrote:

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@Jutz wrote:

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@jsucool76 wrote:

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@Jutz wrote:

So, I actually just got done with this process with the executive office as well.  I had my CL increased on my Plat MC to 2k from 750.  She told me that while she can't do a product change persay, she was able to add the cash rewards program to my Plat MC.  So now I have rewards listed on my account online, for 1% back on any purchase, as well as a 50% annual bonus.  I believe these are the same terms as the normal green cash rewards they offer.

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That is basically how cap1 does PCs. That is how mine was done, when I PCd they asked if I wanted travel or cash back rewards, and then they mailed me the green jimmy fallon card. 

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I want that damn Jimmy Fallon card!  My online account still lists it as Plat MC though

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Mine still says "Platinum Mastercard" as well but has the rewards listed underneath. If you go into a chat now session you can ask them to overnight you a card. They'll waive the fee if you're nice. haha. 

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Same.  From what p- said in the other thread, they can't do a strict PC from the plat MC because the Fallon card is a Visa.  You haven't actually gotten a different physical card yet, have you?

EDIT:  From what I see, there's also a Fallon MC.  However, my Plat is the newer version with no AF.  The Fallon MC has a $39 AF.  I don't plan on paying an AF just to carry the same card as Jimmy Fallon.

[jsucool76]

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@Jutz wrote:

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@jsucool76 wrote:

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@Jutz wrote:

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@jsucool76 wrote:

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@Jutz wrote:

So, I actually just got done with this process with the executive office as well.  I had my CL increased on my Plat MC to 2k from 750.  She told me that while she can't do a product change persay, she was able to add the cash rewards program to my Plat MC.  So now I have rewards listed on my account online, for 1% back on any purchase, as well as a 50% annual bonus.  I believe these are the same terms as the normal green cash rewards they offer.

---

That is basically how cap1 does PCs. That is how mine was done, when I PCd they asked if I wanted travel or cash back rewards, and then they mailed me the green jimmy fallon card. 

---

I want that damn Jimmy Fallon card!  My online account still lists it as Plat MC though

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Mine still says "Platinum Mastercard" as well but has the rewards listed underneath. If you go into a chat now session you can ask them to overnight you a card. They'll waive the fee if you're nice. haha. 

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Same.  From what p- said in the other thread, they can't do a strict PC from the plat MC because the Fallon card is a Visa.  You haven't actually gotten a different physical card yet, have you?

EDIT:  From what I see, there's also a Fallon MC.  However, my Plat is the newer version with no AF.  The Fallon MC has a $39 AF.  I don't plan on paying an AF just to carry the same card as Jimmy Fallon.

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There is a cash rewards with AF and without AF. If you didn't have an AF before the PC then you probably won't afterwards. The only exception to this rule is the Venture (2%) card.