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Interesting CareCredit bug / issue

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CreditCuriosity
Moderator Emeritus

Interesting CareCredit bug / issue

Ran across an interesting CareCredit issue see screen shots..  I used it to give it a bit of use for dog this last sunday for $127 and paid it a few days ago and got debited $127 out of my checking, but see the screen shot.. Wonder if bank error in my favor or they are going to hit my checking account for two more payments although as stated was debited day or two back for the $127.. Thoughts?  Call and have it addressed ?

 

ss2.png

ss1.png

 

 

Message 1 of 8
7 REPLIES 7
CreditCuriosity
Moderator Emeritus

Re: Interesting CareCredit bug / issue

update called and happened to one other person so far as well today.. they are looking into it.. Hopefully my account doesn't get debited two more times for payment since it was a pull (don't go into the whole pull vs. push thing here please).  They opened a case as clearly an issue with their system.  A specialist is assigned my case, be interesting to see what comes out of this.. I imagine if someone gets overdrawn they being sync. would be responsible for fees as all the same confirmation # on each payment.  Bad bug to possibly have for both customer/them.

Message 2 of 8
gdale6
Moderator Emeritus

Re: Interesting CareCredit bug / issue

Great presentation to show that pushing the payment from your bank is preferable to a draw of the payment.
Message 3 of 8
Anonymous
Not applicable

Re: Interesting CareCredit bug / issue


@gdale6 wrote:
Great presentation to show that pushing the payment from your bank is preferable to a draw of the payment.

 I disagree: Lets compare:

 

OP did online payment, Computer glitch on lender side:

Result:   $127 taking out of bank account,  but $381 paid to  credit card.

 

Now suppose OP pushes money from  bank account and a similar glitch happens  on the bank side.

Result:  $127 paid to the credit card, but $381  taking out of bank account.

 

Which scenario do you prefer?

 

I'm not claiming that pulling is safer than pushing. Just that computer glitches can cause problems either way.

Message 4 of 8
pizza1
Community Leader
Super Contributor

Re: Interesting CareCredit bug / issue

@Anonymous, thought provoking for sure, but @CreditCuriosity was actually serious about not going into the push vs pull. Smiley Wink

Message 5 of 8
pizza1
Community Leader
Super Contributor

Re: Interesting CareCredit bug / issue


@gdale6 wrote:
Great presentation to show that pushing the payment from your bank is preferable to a draw of the payment.

@gdale6 LOL! 

Message 6 of 8
Anonymous
Not applicable

Re: Interesting CareCredit bug / issue


@pizza1 wrote:

@Anonymous, thought provoking for sure, but @CreditCuriosity was actually serious about not going into the push vs pull. Smiley Wink


Sorry, I had overlooked  CreditCuriosity's request and as a result also  misunderstood  the gist of gdale comment.  My apologies to both CreditCuriosity and gdale.

Message 7 of 8
pizza1
Community Leader
Super Contributor

Re: Interesting CareCredit bug / issue


@Anonymous wrote:

@pizza1 wrote:

@Anonymous, thought provoking for sure, but @CreditCuriosity was actually serious about not going into the push vs pull. Smiley Wink


Sorry, I had overlooked  CreditCuriosity's request and as a result also  misunderstood  the gist of gdale comment.  My apologies to both CreditCuriosity and gdale.


no big deal at all !  Smiley Happy   " Im sure" @gdale6 was just poking fun at his comment. The push vs pull saga usually sparks a lot of conversation sometimes Smiley Wink

Message 8 of 8
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