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Interesting Email From Cap-1

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Moderator

Interesting Email From Cap-1

Hi all,

 

Got this email yesterday from Cap-1, never seen anything like it from any bank. Card has been SD since Aug 18 after I paid off one of their BT offers, I read every email they send me... LOL

 

Visit Capital One 
Open emails regularly to continue receiving notifications.

 

Recently, we updated the Paperless Terms & Conditions for your account. We’ve modified the Terms to make it clear that you’ll need to open a Capital One® email once every 12 months to continue receiving email notifications like statement ready alerts.

Please keep in mind, you can sign in to your account to update your paperless settings.

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Message 1 of 24
23 REPLIES 23
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Community Leader
Super Contributor

Re: Interesting Email From Cap-1


@gdale6 wrote:

Hi all,

 

Got this email yesterday from Cap-1, never seen anything like it from any bank. Card has been SD since Aug 18 after I paid off one of their BT offers, I read every email they send me... LOL

 

Visit Capital One 
Open emails regularly to continue receiving notifications.

 

Recently, we updated the Paperless Terms & Conditions for your account. We’ve modified the Terms to make it clear that you’ll need to open a Capital One® email once every 12 months to continue receiving email notifications like statement ready alerts.

Please keep in mind, you can sign in to your account to update your paperless settings.


Huh? So now CCCs algorithms are tracking whether we open emails from them or not. Honestly, I'm shaking my head. 



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Message 2 of 24
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Moderator

Re: Interesting Email From Cap-1

@gdale6  You better put a reminder on your calendar to open Cap One  email before 05/28/20

 

That's insane, though  😐

Message 3 of 24
Community Leader
Super Contributor

Re: Interesting Email From Cap-1

LOL...really?? Knowing how they are with giving and taking away BT offers, maybe you'll go to log in to read it, and it won't be there! LOL

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Message 4 of 24
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Community Leader
Mega Contributor

Re: Interesting Email From Cap-1

Make sure you email back for a cliSmiley Happy
Message 5 of 24
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Mega Contributor

Re: Interesting Email From Cap-1

My guess is this is addressing some issue that might have happened (or has been identified as a potential liability).   If you don't open your emails often enough, the responsibility becomes yours and alerts will cease.    Maybe someone claimed they missed a critical alert and the bank should have known that they weren't being read....

 

At first, I thought this was also a way to deal with dead email accounts, but just stopping sending doesn't really help

Message 6 of 24
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Frequent Contributor

Re: Interesting Email From Cap-1

I got the same email.  I plan on axing cap 1 pretty soon so I just deleted it.

Message 7 of 24
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Member

Re: Interesting Email From Cap-1

I got the same email and my question is, how do they know if you opened the email?  By default, many mail clients block object links which woudl be the only way C1 would know you actually viewed it (a linked picture in the HTML email was requested by your email viewer so it could be rendered).  My clients all block those links.

Message 8 of 24
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Community Leader
Valued Contributor

Re: Interesting Email From Cap-1

They’re getting tired of your inattention. “Pay attention to us. Or else....” 

 

I’ve never seen that either and it is strange that CC companies make note of whether or not we open their emails.... Next letter will say, “You need to stop throwing away your mailers from us if you wish to keep receiving email services.”

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Message 9 of 24
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Member

Re: Interesting Email From Cap-1

Really, if they want to start setting their money on fire snail-mailing notices to all of their CH, more power to them.  I figured I was doing them a favor by allowing them to use my email service to communicate with me at near-zero cost.

Message 10 of 24
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