Is anyone having issues with HSBC not reporting to the CRAs?

[Anonymous]

I suspect HSBC may be having some issues but who knows and was curious to know if anyone else was having problems.

I have three accounts from them that have not been updated since December 09.

Normally, I wouldn't care but one card was reporting a $350.00 balance while it only has a $600.00 CL.  I know bad idea

 As soon as I learned how much of an impact it was having on my score I paid it down to below 9%.   This is also the card HSBC gave me a $ 200 CLI on. 

Anyways, I'm in the process of trying to get a pre-approval for a mortgage and my scores aren't all that great. 610-620

If I can get HSBC to update I'm hopeful my scores will increase enough to get approved.

I called customer service and told the agent what was going on and he seemed a bit puzzled by it at least that's what he sounded like to me.  He put me on hold for a few minutes and when he came back told me that I needed to write a letter to their credit bureau verification department.

Unfortunately, for me I have an appointment with a loan officer this coming Thursday March 11th. So I don't know what I can do to get them to report before then.

Message Edited by wgfroggy on 03-04-2010 11:56 PM

[Anonymous]

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@Anonymous wrote:

I suspect HSBC may be having some issues but who knows and was curious to know if anyone else was having problems.

I have three accounts from them that have not been updated since December 09.

Normally, I wouldn't care but one card was reporting a $350.00 balance while it only has a $600.00 balance.  I know bad idea

 As soon as I learned how much of an impact it was having on my score I paid it down to below 9%.   This is also the card HSBC gave me a $ 200 CLI on. 

Anyways, I'm in the process of trying to get a pre-approval for a mortgage and my scores aren't all that great. 610-620

If I can get HSBC to update I'm hopeful my scores will increase enough to get approved.

I called customer service and told the agent what was going on and he seemed a bit puzzled by it at least that's what he sounded like to me.  He put me on hold for a few minutes and when he came back told me that I needed to write a letter to their credit bureau verification department.

Unfortunately, for me I have an appointment with a loan officer this coming Thursday March 11th. So I don't know what I can do to get them to report before then.

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I assume you mean that it only had a $600 limit. I don't know if you can get HSBC to do anything, unless there is some way you can escalate the problem to a supervisor.  Every time I've called them I just end up frustrated. What is your overal util? This individual account may not be making as big an impact on your score as you think.

[Anonymous]

 Yes, I meant CL sorry if I confused you.

[Anonymous]

What about your overall utilization? Is this your only card?

[Anonymous]

In addition to the HSBC Platinum I have a JC Penney card with an 1800 CL.   

I'm not carrying a balance on the JC Penney card.  

[Anonymous]

The problem I had with HSBC's reporting is when u go a while without using your card they will stop updating but as soon as u use it they normally update all the way to the current Month.

[Anonymous]

They havent reported my two HSBC cards since December on EQ and TU, and January on EX.  Alot of people have been complaining about it.  They have a thread running this same topic on the creditboards forum.

[laz98]

seems like lots of people are having mroe & more problems.  mine seem to be reporting okay.

[Anonymous]

If anyone is having issues with HSBC not updating with the CRAs it might be a good idea to contact the office of the president.

I don't know if I can post the number so if anyone wants it let send me a pm

I had an issue with my credit cards not being reported and I called the office of the president and they were incredibly helpful.   I was able to get them to report to the CRAs.

Hopefully I won't have the same issue next month. 

[leah5570]

Did your meeting go okay with the LO?