Is there a way to contact Amex online via mail or chat?

[Bees18]

I don't see a secure message in the portal, and there is a spot where it says chat with us, but no button to push to get it started? 

[K-in-Boston]

Chat button is in the lower right corner.  It's secure and fast.

[Bees18]

Thanks k, are you in the app or webpage?

[SkyCommander]

On the website there is a chat button in the corner like the screen shot above. It doesn't come up in Firefox for me but in Chrome it does so try different browsers.

[K-in-Boston]

---

@Bees18 wrote:

Thanks k, are you in the app or webpage?

---

No, I'm in my comfy chair.  

Screenshot is from the desktop website.  I haven't used it yet, but in the app you can click Account in the bottom right, "Help / Contact Us" at the bottom, and "Message Us."

[ChargedUp]

---

@SkyCommander wrote:

On the website there is a chat button in the corner like the screen shot above. It doesn't come up in Firefox for me but in Chrome it does so try different browsers.

---

I'm on Firefox Quantum 63.0.1 and the chat comes up and works fine. I used it recently to order the rose gold cards.

[AverageJoesCredit]

---

@K-in-Boston wrote:

---

@Bees18 wrote:

Thanks k, are you in the app or webpage?

---

No, I'm in my comfy chair.    Oh SNAP That was funny, need UncleB to insert Baby with oh snap here but alas thats for the garden. AJC aproves this reply👍

Screenshot is from the desktop website.  I haven't used it yet, but in the app you can click Account in the bottom right, "Help / Contact Us" at the bottom, and "Message Us."

---

Sorry Op, glad K could help

[ChargedUp]

---

@AverageJoesCredit wrote:

---

@K-in-Boston wrote:

---

@Bees18 wrote:

Thanks k, are you in the app or webpage?

---

No, I'm in my comfy chair.    Oh SNAP That was funny, need UncleB to insert Baby with oh snap here but alas thats for the garden. AJC aproves this reply👍

Screenshot is from the desktop website.  I haven't used it yet, but in the app you can click Account in the bottom right, "Help / Contact Us" at the bottom, and "Message Us."

---

Sorry Op, glad K could help

---

I always thought that K was in Boston...

[Bees18]

Ok, dang it, I don't have the chat or message option, on either browser. Maybe it's because it's a new account.

[staticvoidmain]

Try it in Incognito (without extensions) or Firefox without add-ons. It might be blocking it. 

OR

Go here: https://global.americanexpress.com/help?inav=footer_contact

Now, the above button, as well as the button stated by others loads by what looks like via JavaScript (after the page has loaded), so I am almost positive something is blocking it from showing in your browser.

OR you can use the app as well.

In Android: Click "Account > HELP/CONTACT US > Message Us.

Not sure in iOS, but it's probably the same.