Jcrew CLI question

[Anonymous]

I have the JCrew card and tried to do an online CLI. It has worked before, but this time I received this message "To complete your request, we need more information." Any idea what information they need? I tried to call, but they are closed now. I will give them a ring tomorrow, but I am just curious. I haven't been able to find an answer through searching.

[DeeBee78]

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@Anonymous wrote:

I have the JCrew card and tried to do an online CLI. It has worked before, but this time I received this message "To complete your request, we need more information." Any idea what information they need? I tried to call, but they are closed now. I will give them a ring tomorrow, but I am just curious. I haven't been able to find an answer through searching.

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I'm getting the same message on all of my Comenity cards (http://ficoforums.myfico.com/t5/Credit-Card-Applications/Comenity-CLI-s-broken-for-me/m-p/4012928). I think means one of two things:

1. They want to HP because they need a more recent credit report (which makes me laugh, because they're SP'ing your report ever few months anyways...)

2. You've requested (not received) too many CLI's across your Comenity cards recently, and they're limiting you. 

I saw a post from earlier this year where another forum member was getting the same message for a month. Then eventually the LUV button came back: http://ficoforums.myfico.com/t5/Credit-Card-Applications/VS-Needs-More-Info/td-p/3741261

[Anonymous]

I plan on calling them tomorrow. I will report back with my findings when I find out.

[Anonymous]

The link for your post doesn't work BTW

[Anonymous]

I called today about the information message. They said it was because I had added a PO Box as an address, which I did. They said they needed to verify some information. They asked for my birthday and if I had any AUs on the account. They gave me a 200 CLI, to 1550. I figured I would go ahead and try the CLI button once I got off the phone. Got the same message again. Maybe the system hadnt updated or something, I dont know. However, my 1550 limit was already updated. I will try CLI button again tomorrow and see.

[DeeBee78]

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@Anonymous wrote:
I called today about the information message. They said it was because I had added a PO Box as an address, which I did. They said they needed to verify some information. They asked for my birthday and if I had any AUs on the account. They gave me a 200 CLI, to 1550. I figured I would go ahead and try the CLI button once I got off the phone. Got the same message again. Maybe the system hadnt updated or something, I dont know. However, my 1550 limit was already updated. I will try CLI button again tomorrow and see.

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Weird that my links don't work, they're from these forums...

I did the exact same thing with Gamestop. Called them up, got the CLI, then figured the LUV button would be fixed for me. Nope. I don't think I'm getting anywhere with Comenity any time soon. 

[Anonymous]

I guess it just took a few days to update in the system that my information had been verified. I checked today and the CLI button works again. I am no longer getting the "call us" message.

[DeeBee78]

It's working for me too. I got small increases on my Gamestop, J. Crew, and Overstock.

[MartinScott]

This same message happened to me this past winter when I moved in to my new house and set up change of address online w/ all of my Comenity accounts.  Prior to that many of my luv buttons worked online once a month like clockwork.. then all of a sudden I got the message to call in.  After a couple of weeks and many clueless customer service reps at Comenity I eventually stumbled upon one who knew what she was talking about.  She explained to me that because of the address change a type of alert was set in to place for one month from date of the changes.  I then tried again around day 31 after the changes and the CLI buttons were back and working again 

[Anonymous]

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@DeeBee78 wrote:

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@Anonymous wrote:

I have the JCrew card and tried to do an online CLI. It has worked before, but this time I received this message "To complete your request, we need more information." Any idea what information they need? I tried to call, but they are closed now. I will give them a ring tomorrow, but I am just curious. I haven't been able to find an answer through searching.

---

I'm getting the same message on all of my Comenity cards (http://ficoforums.myfico.com/t5/Credit-Card-Applications/Comenity-CLI-s-broken-for-me/m-p/4012928). I think means one of two things:

1. They want to HP because they need a more recent credit report (which makes me laugh, because they're SP'ing your report ever few months anyways...)

2. You've requested (not received) too many CLI's across your Comenity cards recently, and they're limiting you. 

I saw a post from earlier this year where another forum member was getting the same message for a month. Then eventually the LUV button came back: http://ficoforums.myfico.com/t5/Credit-Card-Applications/VS-Needs-More-Info/td-p/3741261

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Very true!  That is some of the messages I got but I gave it a ittle time and all was well again.  I figured it's a once a month thing with VS.  Others, are a ittle tricky.