NFCU not reporting to EX

[Anonymous]

Hi,

So I've had NFCU CashRewards since early October and it is showing on my TU and EQ reports but not my EX report for some reason. I sent them a message and after a week they responded saying they send reports out every month and if there's an issue to contact a Experian to find out why they're not reporting it. I called Experian today to ask what's going on they said they have no information on this account being sent to them. They said to call NFCU and have them ask their personal Experian representative why it's not getting through.

This seems like such a run around has anyone had this issue and if so how did you resolve it?

[rmduhon]

Our loan and GoRewards are reporting to all 3 bureaus.

[Anonymous]

Yeah I know it's normal to be reported to all 3 but for some reason they're claiming it's being reported but EX has no record of it.

[Anonymous]

Interesting what did you do for your spouse to fix it?

[heyryan]

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@Anonymous wrote:
Yeah I know it's normal to be reported to all 3 but for some reason they're claiming it's being reported but EX has no record of it.

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Do you have a large/extensive credit file? I don't know if Experian has this issue, but my TU file was split into 4 files, and it was kind of random which of the 4 accounts were appearing on. I had to call TU and get it merged back into 1. Are you missing any other accounts on EX that you think you should have? Or, if you order a paper copy from them, does it look the same as what you see online? (That was my clue - I was missing a car loan and a couple other things online, so I ordered the paper version and it showed me the 4 different files)

Just as an extra data point - My 2 credit cards and previous car loan all report to all 3.

Good luck getting it resolved!