NFCU soft pull?

[AverageJoesCredit]

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@ridgebackpilot wrote:

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@Anonymous wrote:

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Navy has been SP for all CLIs since Dec 2019. 

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Yes, for all Navy-initiated auto-CLIs. According to the CSR, if a customer requests a CLI, it's always a hard inquiry.

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I believe if one were to possibly call in, they would do a hard pull as most CSRs are clueless to everyone being on same page lol ( see prequal issue )

However, Navy initiated auto clis have been rare , only recently have we seen an uptick in some sutos , quite possible due to Coronavirus.  However, many of us , customer initiated through the website or app, have been getting sp cli. All you need to do, as has been proven over last couple months, is make  sure all 3 reports are locked up so as not to take  the hp. If Navy wants to hp you, they will  let you know. This in no way is suggesting or endorsing locking/freezing reports to force lender   to pull a specific report , which is against TOS and isnt recommended. 

[Anonymous]

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@ridgebackpilot wrote:

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@Jnbmom wrote:

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No it has been a SP for the last few months when initiated by card holder.

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Interesting; in that case, I'm going to call NFCU again. Perhaps a different CSR will have a different answer! But the one I spoke with earlier today was quite emphatic that all CLI requests initiated by a card holder would result in a hard inquiry.

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No need to call. Hundreds of SP data points in the Application and Approval sections. 

[Jnbmom]

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@ridgebackpilot wrote:

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@Jnbmom wrote:

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No it has been a SP for the last few months when initiated by card holder.

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Interesting; in that case, I'm going to call NFCU again. Perhaps a different CSR will have a different answer! But the one I spoke with earlier today was quite emphatic that all CLI requests initiated by a card holder would result in a hard inquiry.

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There's no need to call our experience has been spot on last couple of monts as the DP show.

[AverageJoesCredit]

Lol, anyone scared to app just look up mine. I have limits more than i made Navy be cray cray

[Brian_Earl_Spilner]

Nevermind

[ridgebackpilot]

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@Jnbmom wrote:

There's no need to call our experience has been spot on last couple of monts as the DP show.

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Naive question alert: Why would NFCU CSRs be telling customers something other than what they're actually doing? Are they really that clueless? Or is the current SP CLI situation a departure from the norm and they're simply unaware? 

[Jnbmom]

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@ridgebackpilot wrote:

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@Jnbmom wrote:

There's no need to call our experience has been spot on last couple of monts as the DP show.

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Naive question alert: Why would NFCU CSRs be telling customers something other than what they're actually doing? Are they really that clueless? Or is the current SP CLI situation a departure from the norm and they're simply unaware? 

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We have no idea , I certainly wouldn't call them naive. Well you can continue to call and may end up with a HP or you can go by the DPs. Not sure why you are pressed on getting them to tell you this .

[Anonymous]

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@ridgebackpilot wrote:

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@Jnbmom wrote:

There's no need to call our experience has been spot on last couple of monts as the DP show.

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Naive question alert: Why would NFCU CSRs be telling customers something other than what they're actually doing? Are they really that clueless? Or is the current SP CLI situation a departure from the norm and they're simply unaware? 

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CSRs don't work in UW for one and two, since UW policies are fluid, it's probably best to train all agents to prepare members to receive HPs even if they don't. As someone who used to work in customer service, it can be really confusing when policies are changing all of the time. There's no real harm in telling people they will get a HP even if they won't where there can be very real harm if they tell someone they won't and then they do. 

[Brian_Earl_Spilner]

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@ridgebackpilot wrote:

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@Jnbmom wrote:

There's no need to call our experience has been spot on last couple of monts as the DP show.

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Naive question alert: Why would NFCU CSRs be telling customers something other than what they're actually doing? Are they really that clueless? Or is the current SP CLI situation a departure from the norm and they're simply unaware? 

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They, until recently always HP. I assume it's to reduce liability. If they say it's going to be SP, and the system HP, they would now be responsible for any financial fallout you experienced until they fix it.

[dragontears]

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@ridgebackpilot wrote:

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@Jnbmom wrote:

There's no need to call our experience has been spot on last couple of monts as the DP show.

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Naive question alert: Why would NFCU CSRs be telling customers something other than what they're actually doing? Are they really that clueless? Or is the current SP CLI situation a departure from the norm and they're simply unaware? 

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Most front line CSR are clueless about anything not on their script. I assume that the script hasn't been updated. Also it could very well be a glitch in the CLI software that they haven't "fixed" so their policy could still be a HP and eventually the SP CLI will go away