Nordstrom Visa Freeze and Financial Review

[UpperNwGuy]

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@FinStar wrote:I feel that there's more to it than what was initially disclosed by their risk team.

+1

[Anonymous]

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@FinStar wrote:

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@Anonymous wrote:

If they don't want people to ask for CLIs, they should manually give them or remove the option to ask if you have had one recently. 

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I feel that there's more to it than what was initially disclosed by their risk team.  For one, anyone that has had a Nordstrom retail or Visa card has had no issue requesting CLIs more than 2x within a period of 12 months, some are granted others are not.  The fact that their algorithms flagged the account for a financial review has determined that TD Bank has other internal information that we're not aware of.  

Just look at the approvals forum for all Nordstrom CLI successes. 

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+1

Or disclosed by the OP.  I have a Nordstrom Visa that I opened in May 2018 and I've requested several CLIs in that period and I've not triggered a financial review.  Since opening the account it has grown from $2,500 starting limit to $15,000 after the last CLI in November 2019.

Ive used the card both for Nordstrom purchases and elsewhere when they run Nordy points promotions for home improvement store purchases, etc.

The last two times I called in I was told by reps that they usually approve CLIs every 4 months.

[Creditaddict]

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@UpperNwGuy wrote:

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@FinStar wrote:I feel that there's more to it than what was initially disclosed by their risk team.

+1

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No, I agree! She stated the CLI requests as like an excuse... obviously the account was being monitored by computer and maybe them over the last 2 years that credit wasn't as good as it is recently and before all the debt was paid off... they just left me alone during that time!

[Namaste7]

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@Creditaddict wrote:

So today I went to Costco and purchased a new couch which I had brought one of my credit union credit cards to put it on but it was denied at register (figured fraud but turned out I had an old card that they had shut not a new one they sent... oops) While at register I was like you know what I'll put it on Nordstrom and than just BT to the credit union with no fee and earn the Nordstrom rewards... Card went through no issues. $3900. I leave and go to my next stop and stick my Nordstrom in and decline... I'm like okay now fraud, odd they didn't text or call.  I use Amex and walk out the store and call Nordstrom and she says a HOLD has been placed on your account and it might be 30 days.  I'm like a hell to the no! she was being kind of shady and short with answers that didn't work for me so I kept pushing back... and she finally put me on hold to talk to a supervisor and came back and said someone would call me in 24-48 hours but until than my card was shut off.

Well about 30 minutes later I received a call from a Denver number and it was Nordstrom Manager and she said they completed the financial review and my account was unlocked but that because I had requested a CLI twice in 1 year it triggered the manual review.

I was like but my credit is so much better now and I feel more credit is due!

She suggested I leave it alone for 6+ months before asking for any further increases even though things were much better.

Fine! LOL

I'm at $6k currently btw.

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Spending >50% of the credit limit on a single purchase OUTSIDE of Nordstrom likely triggered the account freeze. Given that you did not have to send any docs, I suspect this was a fraud review due to the purchase amount (and potentially the location). I doubt your CLI activity triggered it unless you made a request right before the big purchase.

Glad it worked out!!

[Anonymous]

That's what my thinking was. I mean they probably expect 50-60% of you shopping to be at Nordstrom's, otherwise why would a person apply for it? Then for a significant charge at Costco no less, after probably not seeing much usage. 

I also had the thought that they may have done a recent SP and found out about several new accounts, whether that matters IDK?

That said, it's definitely inconvenient for something like this to happen. 

[CramEiko]

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@Creditaddict wrote:

So today I went to Costco and purchased a new couch which I had brought one of my credit union credit cards to put it on but it was denied at register (figured fraud but turned out I had an old card that they had shut not a new one they sent... oops) While at register I was like you know what I'll put it on Nordstrom and than just BT to the credit union with no fee and earn the Nordstrom rewards... Card went through no issues. $3900. I leave and go to my next stop and stick my Nordstrom in and decline... I'm like okay now fraud, odd they didn't text or call.  I use Amex and walk out the store and call Nordstrom and she says a HOLD has been placed on your account and it might be 30 days.  I'm like a hell to the no! she was being kind of shady and short with answers that didn't work for me so I kept pushing back... and she finally put me on hold to talk to a supervisor and came back and said someone would call me in 24-48 hours but until than my card was shut off.

Well about 30 minutes later I received a call from a Denver number and it was Nordstrom Manager and she said they completed the financial review and my account was unlocked but that because I had requested a CLI twice in 1 year it triggered the manual review.

I was like but my credit is so much better now and I feel more credit is due!

She suggested I leave it alone for 6+ months before asking for any further increases even though things were much better.

Fine! LOL

I'm at $6k currently btw.

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Scratching my head. How were you able to use AMEX in Costco. They stopped using AMEX several years back when they switched over to VISA or Debit cards only.

[FinStar]

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@CramEiko wrote:

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@Creditaddict wrote:

So today I went to Costco and purchased a new couch which I had brought one of my credit union credit cards to put it on but it was denied at register (figured fraud but turned out I had an old card that they had shut not a new one they sent... oops) While at register I was like you know what I'll put it on Nordstrom and than just BT to the credit union with no fee and earn the Nordstrom rewards... Card went through no issues. $3900. I leave and go to my next stop and stick my Nordstrom in and decline... I'm like okay now fraud, odd they didn't text or call.  I use Amex and walk out the store and call Nordstrom and she says a HOLD has been placed on your account and it might be 30 days.  I'm like a hell to the no! she was being kind of shady and short with answers that didn't work for me so I kept pushing back... and she finally put me on hold to talk to a supervisor and came back and said someone would call me in 24-48 hours but until than my card was shut off.

Well about 30 minutes later I received a call from a Denver number and it was Nordstrom Manager and she said they completed the financial review and my account was unlocked but that because I had requested a CLI twice in 1 year it triggered the manual review.

I was like but my credit is so much better now and I feel more credit is due!

She suggested I leave it alone for 6+ months before asking for any further increases even though things were much better.

Fine! LOL

I'm at $6k currently btw.

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Scratching my head. How were you able to use AMEX in Costco. They stopped using AMEX several years back when they switched over to VISA or Debit cards only.

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No, the OP had already used it at Costco and at their next stop the card declined. See purple bolded text. 

[Creditaddict]

It says just before Amex, I went to “my next stop” not costco

[LittleSal]

Is it a HP for Nordstrom CLI?

[Creditaddict]

No credit pull for cli