Penfed TSA Pre-check credit?

Anonymous · ‎03-31-2022

Hi all, posting here as Penfed CS is literally rubbish, I've called in 5 times and been hung up on every time with no call back.

I just am wondering if anyone has had the precheck renewal fee of $70 reimbursed? The literature online says they will only comp the $85 or $100 fee, but I am assuming that hasn't been updated since TSA lowered the fee?

NRB525 · ‎04-01-2022

That's interesting. Yeah, I'm guessing the programming wasn't updated yet on the reimbursement trigger.

Another short term reason to get Global Entry

I am sorry you had to be one to get stiffed for this. Hopefully you get in contact with someone at PenFed to get this sorted and get it reimbursed.

High Bal Jan 2009 $116k on $146k limits 80% Util.
Oct 2014 $46k on $127k 36% util EQ 722 TU 727 EX 727
April 2018 $18k on $344k 5% util EQ 806 TU 810 EX 812
Jan 2019 $7.6k on $360k EQ 832 TU 839 EX 831
March 2021 $33k on $312k EQ 796 TU 798 EX 801
May 2021 Paid all Installments and Mortgages, one new Mortgage EQ 761 TY 774 EX 777
April 2022 EQ=811 TU=807 EX=805 - TU VS 3.0 765

K-in-Boston · ‎04-01-2022

How long ago did CBP charge your card? The credit can take 6-8 weeks to be applied. PenFed traditionally has excellent customer service. When you say you were hung up on 5 times, was that a matter of the call being dropped or does that actually mean they hung up on you?