Penfed TSA Pre-check credit?

Anonymous · ‎03-31-2022

Hi all, posting here as Penfed CS is literally rubbish, I've called in 5 times and been hung up on every time with no call back.

I just am wondering if anyone has had the precheck renewal fee of $70 reimbursed? The literature online says they will only comp the $85 or $100 fee, but I am assuming that hasn't been updated since TSA lowered the fee?

NRB525 · ‎04-01-2022

That's interesting. Yeah, I'm guessing the programming wasn't updated yet on the reimbursement trigger.

Another short term reason to get Global Entry

I am sorry you had to be one to get stiffed for this. Hopefully you get in contact with someone at PenFed to get this sorted and get it reimbursed.

K-in-Boston · ‎04-01-2022

How long ago did CBP charge your card? The credit can take 6-8 weeks to be applied. PenFed traditionally has excellent customer service. When you say you were hung up on 5 times, was that a matter of the call being dropped or does that actually mean they hung up on you?