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Secret to reaching OpenSky customer service team?

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Valued Member

Secret to reaching OpenSky customer service team?

I am trying to cancel my OpenSky credit card, but I am having the hardest time reaching their customer service team.  I'm calling their number, 1-800-859-6412, and listen to the automated system.  When it finally reaches the main menu, I listen to all the options.  Then any number I press is either unresponsive, or it tells me I've made an invalid selection.  I've tried this multiple times on several different phones, both mobile and landline, and I cannot get through.

 

Is there a secret to reaching the customer service team that I don't know about?  Smiley Frustrated



Message 1 of 11
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Frequent Contributor

Re: Secret to reaching OpenSky customer service team?

That's strange. I had no trouble closing mine a little while back. Don't even think I was on hold very long.

 

EDIT: Something that has worked for me in the past was to keep hitting the * button. It confuses the automated system and usually transfers you to a rep.

Message 2 of 11
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Moderator Emeritus

Re: Secret to reaching OpenSky customer service team?


@gorgon wrote:

That's strange. I had no trouble closing mine a little while back. Don't even think I was on hold very long.

 

EDIT: Something that has worked for me in the past was to keep hitting the * button. It confuses the automated system and usually transfers you to a rep.


Thanks ... will try that method on other phone answering systems Smiley Happy

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Message 3 of 11
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Established Contributor

Re: Secret to reaching OpenSky customer service team?


@gorgon wrote:

EDIT: Something that has worked for me in the past was to keep hitting the * button. It confuses the automated system and usually transfers you to a rep.


That's good to know. Thanks.











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Message 4 of 11
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Valued Contributor

Re: Secret to reaching OpenSky customer service team?


@gorgon wrote:

That's strange. I had no trouble closing mine a little while back. Don't even think I was on hold very long.

 

EDIT: Something that has worked for me in the past was to keep hitting the * button. It confuses the automated system and usually transfers you to a rep.


Another neat trick is to say "Agent" when the interactive voice recognition system asks what you want.

















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Message 5 of 11
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Established Contributor

Re: Secret to reaching OpenSky customer service team?


@Medic981 wrote:

@gorgon wrote:

That's strange. I had no trouble closing mine a little while back. Don't even think I was on hold very long.

 

EDIT: Something that has worked for me in the past was to keep hitting the * button. It confuses the automated system and usually transfers you to a rep.


Another neat trick is to say "Agent" when the interactive voice recognition system asks what you want.


Then the automated voice gets passive and tells you she/he can handle it and only needs a little bit more information before they can transfer you to a human. 



Message 6 of 11
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Valued Contributor

Re: Secret to reaching OpenSky customer service team?


@Lizzo wrote:

@Medic981 wrote:

@gorgon wrote:

That's strange. I had no trouble closing mine a little while back. Don't even think I was on hold very long.

 

EDIT: Something that has worked for me in the past was to keep hitting the * button. It confuses the automated system and usually transfers you to a rep.


Another neat trick is to say "Agent" when the interactive voice recognition system asks what you want.


Then the automated voice gets passive and tells you she/he can handle it and only needs a little bit more information before they can transfer you to a human. 


I then just keep saying "agent" until it transfers me. This usually works, but not always.

















Your FICO credit scores are not just numbers, it’s a skill.

Message 7 of 11
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Valued Contributor

Re: Secret to reaching OpenSky customer service team?


@Medic981 wrote:

@Lizzo wrote:

@Medic981 wrote:

@gorgon wrote:

That's strange. I had no trouble closing mine a little while back. Don't even think I was on hold very long.

 

EDIT: Something that has worked for me in the past was to keep hitting the * button. It confuses the automated system and usually transfers you to a rep.


Another neat trick is to say "Agent" when the interactive voice recognition system asks what you want.


Then the automated voice gets passive and tells you she/he can handle it and only needs a little bit more information before they can transfer you to a human. 


I then just keep saying "agent" until it transfers me. This usually works, but not always.


Have @Brian_Earl_Spilner call for you... His "Gucci'ness" will WOW the system into submission.

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Message 8 of 11
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Valued Contributor

Re: Secret to reaching OpenSky customer service team?

Or pressing "0" sometimes works on some phone systems to take you to an agent straightaway  Smiley Happy

Message 9 of 11
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Community Leader
Super Contributor

Re: Secret to reaching OpenSky customer service team?


@ChargedUp wrote:

@Medic981 wrote:

@Lizzo wrote:

@Medic981 wrote:

@gorgon wrote:

That's strange. I had no trouble closing mine a little while back. Don't even think I was on hold very long.

 

EDIT: Something that has worked for me in the past was to keep hitting the * button. It confuses the automated system and usually transfers you to a rep.


Another neat trick is to say "Agent" when the interactive voice recognition system asks what you want.


Then the automated voice gets passive and tells you she/he can handle it and only needs a little bit more information before they can transfer you to a human. 


I then just keep saying "agent" until it transfers me. This usually works, but not always.


Have @ call for you... His "Gucci'ness" will WOW the system into submission.


Yo, someone page me?







Message 10 of 11
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