If I were impacted by the account freeze, the first thing I would do is contact them about being taken off paperless billing... without account access the only way to get a bill is through the mail.
Logically they should do this automatically when they freeze someone's account, but we know the way things work isn't always logical. 
Most banks have a free bill pay service with your checking account; you don't get 'instant' credit like you might when paying from a issuer's site, but I've found it to be very reliable and with Synchrony in particular the payments are usually credited within 2-3 days. Also in the event you mis-key something the worst that can happen is that the payment goes nowhere; you simply have to 'fix' your mistake and resubmit. On the other hand, if you make a mistake entering your checking account info on the card's website, it is generally treated like an NSF.
If paying from your bank's bill pay isn't an option (or if there is a fee involved) I would do as ddemari suggests and make a payment over the telephone.
In any case, it shouldn't be too much trouble to get your payment to them.
(Note that I'm still hoping for a quick resolution for the folks who have been recently impacted.)
@UncleB wrote:If I were impacted by the account freeze, the first thing I would do is contact them about being taken off paperless billing... without account access the only way to get a bill is through the mail.
Logically they should do this automatically when they freeze someone's account, but we know the way things work isn't always logical.
Most banks have a free bill pay service with your checking account; you don't get 'instant' credit like you might when paying from a issuer's site, but I've found it to be very reliable and with Synchrony in particular the payments are usually credited within 2-3 days. Also in the event you mis-key something the worst that can happen is that the payment goes nowhere; you simply have to 'fix' your mistake and resubmit. On the other hand, if you make a mistake entering your checking account info on the card's website, it is generally treated like an NSF.
If paying from your bank's bill pay isn't an option (or if there is a fee involved) I would do as ddemari suggests and make a payment over the telephone.
In any case, it shouldn't be too much trouble to get your payment to them.
(Note that I'm still hoping for a quick resolution for the folks who have been recently impacted.)
Or you could go really old school and mail a check LOL.
@Anonymous wrote:
@UncleB wrote:If I were impacted by the account freeze, the first thing I would do is contact them about being taken off paperless billing... without account access the only way to get a bill is through the mail.
Logically they should do this automatically when they freeze someone's account, but we know the way things work isn't always logical.
Most banks have a free bill pay service with your checking account; you don't get 'instant' credit like you might when paying from a issuer's site, but I've found it to be very reliable and with Synchrony in particular the payments are usually credited within 2-3 days. Also in the event you mis-key something the worst that can happen is that the payment goes nowhere; you simply have to 'fix' your mistake and resubmit. On the other hand, if you make a mistake entering your checking account info on the card's website, it is generally treated like an NSF.
If paying from your bank's bill pay isn't an option (or if there is a fee involved) I would do as ddemari suggests and make a payment over the telephone.
In any case, it shouldn't be too much trouble to get your payment to them.
(Note that I'm still hoping for a quick resolution for the folks who have been recently impacted.)
Or you could go really old school and mail a check LOL.
LOL... I was actually going to suggest that, but I figured I would be laughed/heckled off the thread for even mentioning it! 
@UncleB wrote:
@Anonymous wrote:
@UncleB wrote:If I were impacted by the account freeze, the first thing I would do is contact them about being taken off paperless billing... without account access the only way to get a bill is through the mail.
Logically they should do this automatically when they freeze someone's account, but we know the way things work isn't always logical.
Most banks have a free bill pay service with your checking account; you don't get 'instant' credit like you might when paying from a issuer's site, but I've found it to be very reliable and with Synchrony in particular the payments are usually credited within 2-3 days. Also in the event you mis-key something the worst that can happen is that the payment goes nowhere; you simply have to 'fix' your mistake and resubmit. On the other hand, if you make a mistake entering your checking account info on the card's website, it is generally treated like an NSF.
If paying from your bank's bill pay isn't an option (or if there is a fee involved) I would do as ddemari suggests and make a payment over the telephone.
In any case, it shouldn't be too much trouble to get your payment to them.
(Note that I'm still hoping for a quick resolution for the folks who have been recently impacted.)
Or you could go really old school and mail a check LOL.
LOL... I was actually going to suggest that, but I figured I would be laughed/heckled off the thread for even mentioning it!
OMG Checks! Of course! 