Synchrony Bank and Famous Blue Envelope

[Anonymous]

I have a credit score of 825.    I have had 4 accounts with Synchrony for over 10 years.  Never one late payment.

Lowes:  $7000 Limit - $0 Balance

Amazon:  $7000 Limit - $0 Balance

Paypal Credit $10000 Limit - $1600 Balance

Paypal Mastercard $10000 Limit - Also $1600 Balance.

Never had an issue. Until Recently.    I charged $1800 on my Amazon credit card for Christmas gifts.   I paid it in full 2 weeks later.   I should of earned $90.00 cash to use on my amazon account.    The day after I paid it off in full.   All 4 of my accounts were frozen.

I called them.  Wouldn't tell me anything but to wait for paperwork and send it all back to them.    I received the paperwork.  Blue Envelope like everyone has reported.    No Way am I sending them anything to receive my tax returns, which has my underage kids info and social security numbers, my wife's info, etc.    

They refused to give me my $90.00 in amazon cash back on the $1800 I purchased until I send them what they want.  I told them to kiss my you know what.

I closed all 4 accounts.  I will pay of the two paypal credit account in the next two weeks, but all 4 accounts are closed.   I will never do business with them again.   And In all honesty,   they are complete criminals.   21-28% interest is robbery.   

I guess I pissed them off because I take advantage of getting points and paying it off before they can interest charge me.   I am sure my paying off the account before a statement was generated was what triggered it.

Totally absurd and criminal behavior.    I doubt there is anything I can do to get my $90 cash back,  but I am warning others.

[Anonymous]

Sorry to hear this. That really sucks. Espcially after a ten year relationship with them.  

I have a few accounts with them, but now I am leary about how often I will even use them.

[gdale6]

You might file a complaint with CFPB with what you want from them being the 90 bucks in rewards.

[FinStar]

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@Anonymous wrote:

I have a credit score of 825.    I have had 4 accounts with Synchrony for over 10 years.  Never one late payment.

Lowes:  $7000 Limit - $0 Balance

Amazon:  $7000 Limit - $0 Balance

Paypal Credit $10000 Limit - $1600 Balance

Paypal Mastercard $10000 Limit - Also $1600 Balance.

Never had an issue. Until Recently.    I charged $1800 on my Amazon credit card for Christmas gifts.   I paid it in full 2 weeks later.   I should of earned $90.00 cash to use on my amazon account.    The day after I paid it off in full.   All 4 of my accounts were frozen.

I called them.  Wouldn't tell me anything but to wait for paperwork and send it all back to them.    I received the paperwork.  Blue Envelope like everyone has reported.    No Way am I sending them anything to receive my tax returns, which has my underage kids info and social security numbers, my wife's info, etc.    

They refused to give me my $90.00 in amazon cash back on the $1800 I purchased until I send them what they want.  I told them to kiss my you know what.

I closed all 4 accounts.  I will pay of the two paypal credit account in the next two weeks, but all 4 accounts are closed.   I will never do business with them again.   And In all honesty,   they are complete criminals.   21-28% interest is robbery.   

I guess I pissed them off because I take advantage of getting points and paying it off before they can interest charge me.   I am sure my paying off the account before a statement was generated was what triggered it.

Totally absurd and criminal behavior.    I doubt there is anything I can do to get my $90 cash back,  but I am warning others.

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Hello@Anonymous - welcome to the forums.

I was begining to wonder if we'd see these cases again. Thanks for sharing your story.

Typically, the Blue Envelope deals with income inconsistencies and activities related to your SYNCB accounts.

It has nothing to do with earning rewards (unless SYNCB somehows suspects rewards abuse) or paying accounts before the statement cycles or not paying SYNCB any finance charges.  Plenty of folks around here have SYNCB accounts who earn rewards, pay before the statement generates and also do not pay any f/c's. So, somehow you landed on their radar.

As far as the $90, while it's unfortunate your accounts were subject to AA, it's unlikely it can be redeemed now.

[AMJ50]

There going to make you jump thru hoops for $90? Geez

[FinStar]

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@AMJ50 wrote:

There going to make you jump thru hoops for $90? Geez

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I'm sure there's more to the story. 

I've earned several times over that amount on my PayPal 2% MC and there have been no issues or blue envelopes fro SYNCB 🤷🏼‍♂️

[Anonymous]

Nope.   No "more to the story".     One thing I have noticed on the forums is someone always thinks there is a conspiracy or someone not being truthful.

I never had an issue with any of my accounts.   Never once asked for a credit line increase.   They would do this from time to time on their own.   It can't be coincidental that I charge $1800 and pay it off 2 weeks later,  next day after payment,  all 4 accounts frozen.

Like I said, I don't need their accounts. I have an 825 Credit score, own my home,  and have other "real credit cards" with zero balances.

If these were new accounts, I would understand.  10+ year accounts and nothing different.   And I have no new credit accounts anywhere.  I have all the credit I need and don't do inquiries or asking for any credit line increases.   

So,  apparently something triggered this,  but it was nothing on my part other than paying a balance off before 30 days.

[Anonymous]

What are data points are they using to look for income inconsistencies?  Is it the amount you declare vs your spending habits or reported income inconsistencies when you opened different Sync accounts or asked for CLIs?

[Anonymous]

I have no idea.  I never once asked them for a credit line increase.

[Anonymous]

I just filed a complaint with  CFPB.    Will wait and see what happens.