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Synchrony Closed Accounts

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thundr101
New Contributor

Synchrony Closed Accounts

Looks like I fell prey to the Synchrony IA Risk review Smiley Sad

 

I noticed on 7/21/2022 that all of my Synchrony cards were 'Closed by Credit Grantor'. Haven't received an adverse letter from SYNCB, but after calling them, I was told my accounts were closed due to 'high risk of failure to pay'. Was approved for a SYNCB/Verizon Visa in May 2022, since then my overall credit hasn't changed (i.e. no additional accounts or inquiries) and I have paid down additional balances (including mortgage) compared to prior month over month. I was really irritated when I saw the alerts, but I guess it is what it is. Would be nice if they would ask for POI before closing accounts enmasse. Especially with the recent approval, they already knew my overall risk profile.

 

The eBay, Sync Sport & CareCredit cards did not have frequent usage (very occasional), but the Amazon was heavily used (always PIF), Verizon and Chevron regularly had 50% usage with PIF each month.

 

No lates on credit. Only balances are Mortgage, Home Improvement, Student and Auto Loans (these have been pretty constant balances).

 

I have $225,575 in available revolving credit. $275k personal annual income.

 

Total Synchrony credit limits lost: $38,410

 

eBay MC - opened 05/2020 - PIF/No Balance - $3.8k limit

Amazon Store Card - opened 10/2017 - PIF/No Balance - $10k limit

CareCredit Card - opened 09/2020 - PIF/No Balance - $18k limit

Chevron Card - opened 10/2017 - PIF/No Balance - $4.1k limit

Sync Sport Card - opened 10/2020 - PIF/No Balance - $10k limit

Verizon Visa Card - opened 05/2022 - PIF/No Balance - $2.5k limit

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Taurus22
Valued Contributor

Re: Synchrony Closed Accounts

Would be nice if they would ask for POI before closing accounts enmasse. Especially with the recent approval, they already knew my overall risk profile.

 

This.  That's always been my beef with SyncB.....they hand out cards and limits like candy, then retract them enmasse on a whim. Not knowing the rest of your credit profile, from what you listed there for SyncB accounts, there appears to be no reasonable cause for this. As is usually the case. Having accumulated mortgage, student, auto, and personal loans open might have contributed.....but again, it reinforces my opinion on this lender as a whole.

 

Really sorry to hear another SyncB horror story.  Smiley Sad Hope you find another way to recover the losses.

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Message 2 of 100
RobynJ
Established Contributor

Re: Synchrony Closed Accounts

I wonder why they didn't at least contact you and say they are closed at bear minimum. Sounds to me they closed them because they are not making any money off of you since they are all PIF every month and little swipe fees made either from the DP's you stated. I am sorry you got the Synchrony Ax. 

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thundr101
New Contributor

Re: Synchrony Closed Accounts

Thank you!! Smiley Happy I try to post my successes and failures on this board to keep my messaging consistent.

 

I am guessing they used TU for their risk review, will know more when I get the letter (well, I probably won't get any additional, but.. yea).

 

They recently gave auto-CLI on Amazon card ($7k -> $10K).

 

My TU FICO9 is 743, DTI is 32% including Mortgage and other Installment payments, no revolving balances. Mortgage is the majority of that balance, but that existed and was there in their recent card approval.

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thundr101
New Contributor

Re: Synchrony Closed Accounts

Yea.. that's a good point (obvious point, but makes sense reading it out loud).

 

I used SYNCB to grow my available credit, and it helped me build a larger buffer and subsequently get larger credit limits overall.

 

So, thank you SYNCB... also, THANKS ALOT SYNCB hahah

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bigseegar
Established Contributor

Re: Synchrony Closed Accounts


@thundr101 wrote:

Looks like I fell prey to the Synchrony IA Risk review Smiley Sad

 

I noticed on 7/21/2022 that all of my Synchrony cards were 'Closed by Credit Grantor'. Haven't received an adverse letter from SYNCB, but after calling them, I was told my accounts were closed due to 'high risk of failure to pay'. Was approved for a SYNCB/Verizon Visa in May 2022, since then my overall credit hasn't changed (i.e. no additional accounts or inquiries) and I have paid down additional balances (including mortgage) compared to prior month over month. I was really irritated when I saw the alerts, but I guess it is what it is. Would be nice if they would ask for POI before closing accounts enmasse. Especially with the recent approval, they already knew my overall risk profile.

 

The eBay, Sync Sport & CareCredit cards did not have frequent usage (very occasional), but the Amazon was heavily used (always PIF), Verizon and Chevron regularly had 50% usage with PIF each month.

 

No lates on credit. Only balances are Mortgage, Home Improvement, Student and Auto Loans (these have been pretty constant balances).

 

I have $225,575 in available revolving credit. $275k personal annual income.

 

Total Synchrony credit limits lost: $38,410

 

eBay MC - opened 05/2020 - PIF/No Balance - $3.8k limit

Amazon Store Card - opened 10/2017 - PIF/No Balance - $10k limit

CareCredit Card - opened 09/2020 - PIF/No Balance - $18k limit

Chevron Card - opened 10/2017 - PIF/No Balance - $4.1k limit

Sync Sport Card - opened 10/2020 - PIF/No Balance - $10k limit

Verizon Visa Card - opened 05/2022 - PIF/No Balance - $2.5k limit


Even for SYNC the way you stated it and the few DP's you provided just didn't sound right, like I said even for SYNC. So I looked at your past Posts and you left out some pretty important DP's that "may" have lead to their thoughts and actions. You didn't list any of your other credit cards or accts or total UTL so it's really hard to get a grip on why they did what they did. But just a few months ago (11/2021) you said you requested and received a pretty large CLI on a CU card. You said it went from $5K to $20K which is a large single jump. Then you also stated at the same time you Refinanced 2 cars with tha same CU for long 66 month terms which inturn would also appear as new TL's and be another hit on new loan to balance ratio and may or may not have also involved HP's? You also stated in a post in 2021 that you had a history of being "App Happy" so if that's the case or you've been seeking CLI's over say the last 6-12 months combined with that large CLI and what will show as new TL's it may have looked like Credit Seeking Behavior to SYNC.

 

Just trying to make sense of it for you and us cause we all live in fear of the SYNC Bear. In any regard though, sorry they closed your accts down as that does suck. I think all of us with SYNC accts have that in the back of our minds as well.

Message 6 of 100
thundr101
New Contributor

Re: Synchrony Closed Accounts

Very good points - and you are right I didn't elaborate on those DP's.

 

I (unfortunately) carry the same amount of INQs it seems, right when some fall off, I have done something to keep them around the same levels. In my friendship with SYNCB, these haven't changed (even during the height of COVID). I did get a CLI on CU card as you stated, and have received auto-CLIs on a few of my other credit cards.

 

Due to the home purchase/mortgage, I had to start PIF across my cards starting mid-2021 (in order to make the closing easier - which it still wasn't, haha). I have since mid-late 2021 carried, little if any balance due to the mortgage lender exposure and auto reviews each month asking for clarification.

 

I get the idea of debt escalation - I experienced that issue with another creditor about 11 years ago.

 

I agree with you on the points stated. I just *wish* creditors wouldn't approve cards after reviewing and the HP, only to then close them all down. The risk is consistent and I would think known at the time they approve a new card? Dunno... 

 

I can also state that I have never experienced this behavior (aside from 11 years ago) with a creditor. Gonna cool it on credit related anything, as I really don't need anything more right now. Losing the CL's hurts, but it won't dramatically affect my overall util % since I don't carry any balances.

 

Appreciate the feedback though! And I hope this doesn't happen to others (or isn't indicative of any upcoming trend with SYNCB).

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thundr101
New Contributor

Re: Synchrony Closed Accounts

Question, is "debt acceleration" or credit seeking behavior synonymous with "risk of inability to pay"?

 

They seem simliar, but with the various adverse action options available, I don't know if they are the same.

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RobynJ
Established Contributor

Re: Synchrony Closed Accounts

I was pre approved for lowes synch card but didn't pull the trigger. I'm trying to build my aaoa and keep inquiries at a bear minimum at this time. Gardening is much more difficult than I imagined. I doubt I will even go the Synch route after all the negative reviews on here about them. 

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Message 9 of 100
Taurus22
Valued Contributor

Re: Synchrony Closed Accounts

I hope this doesn't happen to others (or isn't indicative of any upcoming trend with SYNCB).

 

Lol. This is an existing and ongoing trend with SyncB.  I think you're unfortunate victim #287,223.....

One of these days people are going to finally catch on and get smart and completely turn away from them as a lender. (Disclaimer: my opinion)

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Message 10 of 100
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