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I'm not privey to GApeachy's issues surrounding the changeover.
However, OP's situation is hardly worth calling in and being frustrated over. Did you even read any correspondence from them?
Your existing cards still work up and until you call to activate the new one. I have had no issues in either regard, so I'm not sure what the issue is you're really having?
Now if your old SYNCH card stopped being accepted, and you didn't have the replacement. Then I would see cause for concern, thus calling them for a resolution.
@Anonymous wrote:I'm not privey to GApeachy's issues surrounding the changeover.
Yeah, it was a totally different situation (fraud x's 8) but the transition was a little extra fuel for the fire. It all worked out finally.
I don't think OP ever stated if he/she still has their original card...which is probably the problem, right?
It's a different issue.
So it seems that i spoke too early about not ahving nay issues. I go ahead and make a payment on the 12/1 of $241 on a blance of $341, and come today I log in to figure out why it hasn't been pulled from my account. Well it was returned for some odd reason. And on the 5th, the due date they even assessed the $28 late fee...
8 years with SYNCH and I haev never had an issue sucha s this. So I politely called in and asked why it was returned and of course they have no idea. So i told her fine, reverse the fee and I'll make the $28 minimum payment now. And that ove the dust settles I'll decide whether to close or not, or just never use it again. Cap1 at their finest....
I know, I know it's probably my fault for not checking earlier before the actual due date to see if it posted or not. But I've been kind of busy lately. Yet this is the first time this has happend in the last, IDK, 10-15 years? And it's Cap1 of all places right after a takeover?