amex declining costumer service

[zerbherb]

received the new card and it wouldn't activate, discover took 2 minutes to get the new card activated. So another day with out the amex.

discover is the king of costumer support with out a doubt.

[yfan]

What do you mean "it won't activate"? How are you trying to activate it? Online? Over phone? Did you talk to an agent and they couldn't activate it? Did they say why not (e.g. your information wouldn't match, etc.)? Please give us more details.

[Anonymous]

I'm not a big wearer of costumes, so unfortunately can't identify with your concerns.

Serious though, give us some more detail on your woes with Amex. Why wouldn't it activate? Did you call them and what did they say?

[zerbherb]

they sercurity code wasn't working even though i was giving them the 4 digit code on the card. That was the problem and why it couldn't be activated. i tried to activate online and then via chat, i never call i won't deal with a company that prefers for you to call. 

[Anonymous]

A lot of card companies deal with these types of issues over the phone. It's not unusual by any means. Perhaps Discover is the exception. Amex has one of the better customer service lines out there, and they are open 24 hours, so try calling them to see what they say. Posting about your woes on here without taking the logical next step to solve the issue doesn't really help the community in case they run into similar issues as you did.

[zerbherb]

well yeah i agree. i just forgot to say how they dealt with it. They are overnighting me a new card. So if this ever happens to anyone else. Just ask them to do that.

[MissCredit9]

I'm trying to see why you think some technical error you had with a credit card is indicative of declining customer servive. I don't see the logic. Plus they are expediting the new card, so its seems to me they are doing everything right from a customer service standpoint.

[zerbherb]

just because of the allure of american express wouldn't you expect your new card to work right away. Discover is way younger and there card activated right away with zero problems.

am i wrong? 

[MissCredit9]

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@zerbherb wrote:

just because of the allure of american express wouldn't you expect your new card to work right away. Discover is way younger and there card activated right away with zero problems.

am i wrong? 

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You're experience with AMEX was a one-off. It doesn't happen often. Most cc's do activate immediately. If you were more experienced you would know that.

[Anonymous]

crap happens. i am baffled at your thought process. people get so gripy when something technical messes up. nothing is flawless. my amex activated just fine. so my experience and your experience cancel out.
also you prefer a company that makes their customers call them? umm in that situation, that's EVERY company lol.

only time amex should call you is to warn you of possible fraud or something pressing of the sort. your card activation isn't at the top of anyone's priority list except yours and the amount of complaining you're doing i hope you close it.

good day.