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capital One closed 15k account for no use. Help.

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yfan
Valued Contributor

Re: capital One closed 15k account for no use. Help.

Not exactly surprising. Despite what it sometimes seems on credit forums, banks do not have an unlimited amount of unsecured credit to give out. They'd rather someone who uses it... use it.

 

I wouldn't worry about keeping cards open just to pad utilization. If you have the funds to PIF every month, then you can just make payments midstream for cards that you use that are getting close to their limits. Also, you can try to increase the limits on the cards that are actually useful to you.

Message 11 of 20
Anonymous
Not applicable

Re: capital One closed 15k account for no use. Help.

I find it amazing that Capital One left the card open for 3 years with no usage and didn’t even slash the credit limit in that time! From what I understand, most issuers will close after a year and a smaller subset will close up to 2 years with some even closing accounts that have been dormant less than a year. It seems pretty remarkable that Capital One allowed it for 3 years.
Message 12 of 20
CreditInspired
Super Contributor

Re: capital One closed 15k account for no use. Help.


@Andypanda wrote:

The way I make sure nothing happens to my card with I am using the disco first year cash back match is once a week I buy a $1.50 Costco hotdog. 


I thought Costco only accepted Visa in store.  Now, I have used Disco online but obviously not for a $1.50 hotdog 🤣


|| AmX Cash Magnet $40.5K || NFCU CashRewards $30K || Discover IT $24.7K || Macys $24.2K || NFCU CLOC $15K || NFCU Platinum $15K || CitiCostco $12.7K || Chase FU $12.7K || Apple Card $7K || BOA CashRewards $6K
Message 13 of 20
Superduper2014
Frequent Contributor

Re: capital One closed 15k account for no use. Help.


@Anonymous wrote:
I find it amazing that Capital One left the card open for 3 years with no usage and didn’t even slash the credit limit in that time! From what I understand, most issuers will close after a year and a smaller subset will close up to 2 years with some even closing accounts that have been dormant less than a year. It seems pretty remarkable that Capital One allowed it for 3 years.

The letter received in the mail states 3 years, but then she got an email today and they repeat the same thing, BUT they say the card hasn't been used in over four years and they closed it on july 9th. This is not a joke Smiley Happy

 

Called wells fargo for one of my cards that received a letter. They tell you to call if you want to keep it open or just charge it. Supervisor stated that when the account is dormant for over 6 months they send out these letters, however I have not used this card in over 2 years and this is the first time I get a notice in the mail. I am using another card with them though and have a bank account there too. 

 

Gotta keep up with buying the starbucks every 6 months it seems..

 

 

 

 

Message 14 of 20
Anonymous
Not applicable

Re: capital One closed 15k account for no use. Help.

A good rule of thumb is "use it or lose it."  If she hadn't used it in 3 years, sounds like she didn't really need it in the first place.

 

To prevent this, put a charge on and pay it off every so often.  If you think you'll forget, throw something recurring like a gym membership or Netflix on the card and set up autopay.

 

Some issuers will also CLD if you have a large limit and aren't utilizing much of it, even if you use the card regularly.  Capital One, and more recently, Amex.  Not much you can do to avoid this unless you run up a balance every so often.

 

 

Message 15 of 20
M_Smart007
Legendary Contributor

Re: capital One closed 15k account for no use. Help.

just a good reminder for us all to put a little spend every 6 months or so on a SD Card, put it at the bottom of The Stack,

grab the top one and repeat. I usually spend a few$$$ on Gas, or load $10 on The Starbucks APP.

Maybe even a Hamburger Run.

some people put a recurring charge of some kind and forget about it.

I try to do January & June for SD cards.

Message 16 of 20
Anonymous
Not applicable

Re: capital One closed 15k account for no use. Help.

I do $5 Amazon gift card loads for mine every so many months. Amazon literally lets me do them back to back and I am always buying stuff on Amazon so why not?
Message 17 of 20
Superduper2014
Frequent Contributor

Re: capital One closed 15k account for no use. Help.


@Anonymous wrote:
I do $5 Amazon gift card loads for mine every so many months. Amazon literally lets me do them back to back and I am always buying stuff on Amazon so why not?

This is a great idea and didn't know you could do this. Need to start hanging out on the forum more apparently.. lol. great stuff. 

Message 18 of 20
ChargedUp
Senior Contributor

Re: capital One closed 15k account for no use. Help.

My "Never going to grow no matter what" Cap One Union plus MC got $18~ in spend last year. I paid it off 5 days after the swipe. 

 

As one of my oldest (but most stubborn) cards, I've held onto it. If for no other reason than it was my only MC until recently and Capital One tends to work seamlessly in situations that make Chase, Amex and BoA nervous for whatever reason. (Card declined, followed by a "Was this really you???" text or email about 5 to 180 minutes later...) FWIW, Elan has been solid this way as well.

Message 19 of 20
Gollum
Established Contributor

Re: capital One closed 15k account for no use. Help.


@Superduper2014 wrote:

Trying to see if this can be reverted. 

 

My girl friends' capital one card was closed due to no being used in 3yrs. 

She received a letter stating the account can't be reopened, but I wonder if others have had luck calling them to get it reopened. 

 

She now has 2 other cards with them. All in good standing and zero balance. 

 

If this requires a hard pull, would it be better to just leave closed?

 

Thanks


I wouldn't bother trying to get the card re-opened. It should report for the next ten years anyway.

 

Here's what I do (currently, anyway):

If it's a card I don't care about (my Capital One card Smiley Indifferent), the advice from the (old?) Clark Howard radio show is what I follow:

Charge something near my birthday and charge something near Christmas, because those dates are easy to remember.

 

I have two rewards cards that I use for chain stores/restaurants, utilities, etc., but for small merchants that I like, I alternate between my two non-rewards cards that I do care about. I think merchant fees / whatever are higher for rewards cards, so I figure I do my small part to keep the merchant's costs down, and it's a way to use those cards regularly.

Credit Scores: (FICO 8) 844 Experian October 2025, 836 TransUnion September 2025
Credit Cards (newest to oldest): U.S. Bank Cash+ $17,300 | NFCU Platinum $25,000 | BECU Cash Back $12,500 | American Express BCE $9000 | Simmons Bank Visa $10,500 | Capital One Quicksilver Visa Signature (upgrade from Quicksilver Visa Platinum, which was a PC from No Hassle Miles Rewards Visa Platinum) $5000
Message 20 of 20
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