@kdm31091 wrote:I can compare it to Amex (who are friendly but VERY difficult to understand) and say that Discover is easier to understand.
Compare it to Chase and say that Discover is better about at least offering me some sort of solution vs. just saying "sorry, no, bye".
You obviously don't like Discover, and that's fine, but the definition of good customer service is so variable anyway that it's a pointless thing to argue about. Everyone has had great experiences with lenders and awful experiences with lenders. Discover's customer service, in my experience, has been very good. Maybe for you it wasn't. My experience with Chase hasn't been great. Maybe for you it has. But is there a reason you insist on arguing that Discover's must not be any better than anyone else?
I'm not arguing anything, I'm simply curious. I'm genuinely wondering why people have to talk to customer service so much. I have 7 credit cards and have rarely if ever spoken to any of the customer service lines, simply because I had no need to. But it seems like every other thread about Discover, people mention how awesome the customer service is. My favorite customer service is the one I never have to talk to 
@Imperfectfuture wrote:
@Anonymous wrote:Its true that Discover seems to skip a month of reporting whenever you get a CLI but they are accommodating about reporting when you request an off cycle update to the bureaus. All you have to do is ask. I'm not waiting until March for my CLI to show up knowing I have this option
Good info to know. I like that Chase also does off cycle reporting for 0 balance (just had it happen to me, kinda extends that grace period for reporting purposes).
Me too and I would wish all lenders would apply this system 
@bz386 wrote:People keep repeating over and over again how amazing Discover's customer service is. I am genuinely curious: what is so amazing about it?
Their reps are by far the most professional and seem to know what they are talking about not just reading from skripts. Also it looks they have some power to do things which would be a no go for front line CSR at other lenders. Recently a rep got me the wrong info on something really not important like the new chip card designs and to my big surprise called me back the next day to let me know that the info given was wrong and the new card designs are available for my other cards. This was a real surprise to me and I doubt Amex would have bothered for something like that. After all it is not important but Discover wanted to make sure I get the correct info
@lg8302ch wrote:
@Imperfectfuture wrote:
@Anonymous wrote:Its true that Discover seems to skip a month of reporting whenever you get a CLI but they are accommodating about reporting when you request an off cycle update to the bureaus. All you have to do is ask. I'm not waiting until March for my CLI to show up knowing I have this option
Good info to know. I like that Chase also does off cycle reporting for 0 balance (just had it happen to me, kinda extends that grace period for reporting purposes).
Me too and I would wish all lenders would apply this system
You would constantly be gaining and then losing points for "no recent use of credit cards"
@Anonymous wrote:
@lg8302ch wrote:
@Imperfectfuture wrote:
@Anonymous wrote:Its true that Discover seems to skip a month of reporting whenever you get a CLI but they are accommodating about reporting when you request an off cycle update to the bureaus. All you have to do is ask. I'm not waiting until March for my CLI to show up knowing I have this option
Good info to know. I like that Chase also does off cycle reporting for 0 balance (just had it happen to me, kinda extends that grace period for reporting purposes).
Me too and I would wish all lenders would apply this system
You would constantly be gaining and then losing points for "no recent use of credit cards"
Not really if you do not pay before statement cut your util is constantly high if not reported when you pay down to 0 ..lol
@bz386 wrote:
@kdm31091 wrote:I can compare it to Amex (who are friendly but VERY difficult to understand) and say that Discover is easier to understand.
Compare it to Chase and say that Discover is better about at least offering me some sort of solution vs. just saying "sorry, no, bye".
You obviously don't like Discover, and that's fine, but the definition of good customer service is so variable anyway that it's a pointless thing to argue about. Everyone has had great experiences with lenders and awful experiences with lenders. Discover's customer service, in my experience, has been very good. Maybe for you it wasn't. My experience with Chase hasn't been great. Maybe for you it has. But is there a reason you insist on arguing that Discover's must not be any better than anyone else?
I'm not arguing anything, I'm simply curious. I'm genuinely wondering why people have to talk to customer service so much. I have 7 credit cards and have rarely if ever spoken to any of the customer service lines, simply because I had no need to. But it seems like every other thread about Discover, people mention how awesome the customer service is. My favorite customer service is the one I never have to talk to
+1 I almost never call customer service; I've been a member of one shopping site (it's called CD Japan) for over 15 years and I have NEVER once called them (and I used to do A LOT of shopping on their site). Likewise, I do a fair amount of shopping on Amazon, have done so for at least 8 years or so, and again, never called them. I've called Barclays twice (once for an unauthorized charge on my card and today to combine limits and close Rewards). It was fine and both conversations were short and painless. I'm not sure either why people are always calling CS. Although as someone who technically is a CSR, half the people call just to talk sometimes.
Quicksilver $10,000 | Better Balance Rewards $2000 | Sallie Mae $3500 | Freedom $3500