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Cannot access Equifax credit report online

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Anonymous
Not applicable

Cannot access Equifax credit report online

Hi everyone,

 

I'm wondering if anyone else has experienced this problem.  I am in the process of trying to clean up my credit reports and raise my scores.  I've disputed and have successfully had several negative items removed from both my Transunion and Experian reports with no issues whatsoever and have raised both of those scores a good bit.  However, the problem is with Equifax.  I absolutely for the life of me cannot access my credit report on the Equifax web site.  I can view my Equifax report via Credit Karma, but in order to file disputes, you need to actually do it from the Equifax web site.  I have successfully answered all of their security questions dozens of times, but it keeps telling me the online delivery is unavailable.  I think I also had this problem last year when I tried to access it, but I eventually gave up.  However, after having great success removing negative items and raising my scores with the other 2 bureaus, I'm 100% motivated and determined to do the same with Equifax.  I did go through the free annual credit report web site and I did mail in a copy of my ID and request form to have my Equifax report mailed to me, but I really want to be able to access it online and file the disputes that I need to file.  Has anybody else had this issue with Equifax?  If so, how did you finally resolve it?  I'm wondering if this has anything to do with the Equifax data breach a while back.  Either way, I'm really starting to pull my hair out over this.  Any advice/tips on how to fix this issue before it makes me completley insane would be greatly appreciated!

Message 1 of 13
12 REPLIES 12
egghead88
Regular Contributor

Re: Cannot access Equifax credit report online

Yes.. Equifax artificial intelligence is the worse. I think that they are being extra cautious because of the data breach, but good grief I’m answering all of the questions with my Equifax credit report in front of me and still getting a error message that my information doesn’t match.
Message 2 of 13
Moneyklutz
Frequent Contributor

Re: Cannot access Equifax credit report online

Have you been sucessful in creating an account at TrustedID?   

 

I've been using it since the breach without any issues to monitor my EQ data online on a daily basis.

Message 3 of 13
Anonymous
Not applicable

Re: Cannot access Equifax credit report online

I've previously had a login with Equifax, but I created it many years ago and I don't remember what it is.  I even tried the forgot username/password option, but it would not let me reset them.  I wonder if I can sign up through trusted ID even though I already have a login with Equifax from years ago....

Message 4 of 13
Anonymous
Not applicable

Re: Cannot access Equifax credit report online

Okay, I successfully registered through TrustedID and I am able to view my Eqiufax report on there, but I don't see any place to file disputes. Smiley Sad

Message 5 of 13
thornback
Senior Contributor

Re: Cannot access Equifax credit report online

I can't access EQ disputes either - I fail verification constantly so I just mail all disputes, no matter how minor. It only adds a few days to the overall process. Also.. mailed disputes tend to work out better for me as it forces them to actually read and not just mindlessly do what their system tells them based on a reason code.
Personal Aphorism:"Forget What You Feel, Remember What You Deserve"
Starting FICO 8s | 09/2017: EX 641 ✦ EQ 634 ✦ TU 647
Current FICO 8s | 04/2022: EX 796 ✦ EQ 793 ✦ TU 790
Current FICO 9s | 04/2022: EX 790 ✦ EQ 788 ✦ TU 782
2022 Goal Score | 800s

My AAoA:
4.6 years not incl. AU / 4.9 years incl. AU
My AoOA: 9.2 years not incl. AU / 11.2 years incl. AU
Inquiries: EX 0/12 ✦ EQ 0/12 ✦ TU 0/12
Report Status: Clean
Garden Status:  


Without patience, we will learn less in life. We will see less. We will feel less. We will hear less. Ironically, rush and more usually mean less.
Message 6 of 13
Anonymous
Not applicable

Re: Cannot access Equifax credit report online

I think I'm going to do my disputes through mail as well.  It makes sense that it would have a higher chance of success.  The majority of negatives on my Equifax are old medical bills that were sold off to some third party collection agency...ugh.  I was successful in getting almost all of them removed from Transunion and Experian, so I'm hoping to get them off my Equifax as well!  I don't understand why Equifax has to be the only one to make this such a huge hassel!

Message 7 of 13
jesseh
Frequent Contributor

Re: Cannot access Equifax credit report online

I don't like regular mail and would prefer calling (‭1-800-203-7843‬)

Cards: BCE 24k 5/'17 | CF 12k 10/'15 | IHG 12k 10/'15 | HH 6k 6/'18 | DS It 6k 3/'15 | TR 5k 11/'15
Scores: 760-770 | Inquiries: 0-1 | Utilization: 0-10% | AAoA: 3yrs | Bank: Ally | CU's: Navy & Pentagon
Message 8 of 13
Anonymous
Not applicable

Re: Cannot access Equifax credit report online

I have a lot of experience with disputing with equifax. First of all you are 100% correct with the other two companies making very easy and equifax being a pain. What I have learned with equifax is that you can only pull your file online once, whether it's using the equifax dispute or using annualcreditreport.com

 

Once you have pulled a free report you have to wait 30 days for equifax to allow another pull, otherwise you will continue to get "the information doesnt match" error. I tested my theory last month and sure enough it turned to be true. I pulled using the dispute feature on equifax and it worked, the very next day I pulled again again but got the "info doesnt match" error. I waited exactly 30 days, pulled again using the dispute feature and boom there it was, my report. Not sure why they dont have that message just say "only one report every 30 days"

Message 9 of 13
Anonymous
Not applicable

Re: Cannot access Equifax credit report online

The same happens if you call: you answer the security questions then they say "I can't help you further." Then they hang up. The supervisors are extremely ignorant. I told one that an entry mistake that they had made had been correct hours before and that I was told (by another supervisor) that my info was now available, I went to a site that said that they would display my report. Still frozen. I said that the site's computer got a frozen response from the Equafax computer: "We don't have a computer." Later we have a data base" I told her that a dats base is a software program on a computer. Then she said that other sites cannot access Equafax. They are ignorant and will lie to you. BTW they are in India. As involved as India is in electronica you would expect better.
Message 10 of 13
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