I have had issues too...i have paid down my util from 52% to 43%, and my score has not moved at all. i've been at at 628 fico since last month, and i've had things to change.
You can make another account, I had to make three before I could get it to work. You can use the same email but you will need to create a different user name for logging in. Make sure you are using Internet Explorer, most of the time it doesn't work right with other browsers.
how do you create a new account?
The same way you made your original account, just click the link on the main page.
Nice. Don't forget to pull your second set of scores 10 days from now! (with a cancellation sometime between now and 7 days from now)