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Hold time is ridiculous. You do not have the option to receive a call back in the que from where you was on hold. It's easier to recreate an account than to wait to get answered.
If you insist on cancelling by phone, use the phone number linked in the first post of this thread and you'll see a much shorter wait time:
http://ficoforums.myfico.com/t5/General-Credit-Topics/NEW-CCT-number-to-cancel-lt-wait-time-etc/m-p/...
