CreditCheckTotal -- Finally merged with Experian?

[Anonymous]

So yeah.... I went to check this and possibly signup for the $1 trial again.  I had canclled it (a few days ago) and it redirected me to the new site.  It also charged me $24.99 instead of cancelling my account.  I was going to cancel via the web but apparantly they put me in a family plan so now I need to call them to cancel 

[Anonymous]

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@joebbb wrote:

the site is so laggy now and it doesn't work well. 

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I'm not experiencing any issues like this.  Anyone else?

[Anonymous]

Just in case anyone else was charged for it.  You can get it removed.  I was able to get them to refund me the $24.99 and still keep it for a month lol

I had to tell them I would do a chargeback (never done one before but figured I could).  They tried to tell me they can't refund it but I kept pushing them saying they didn't honor how I had cancelled my credit check total.

[Brooklyn2018]

So, going into membership and changing the “family plan” to “basic” won’t cancel the trial? I was under the impression that that is how you pretty much cancel via, “online”

[Anonymous]

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@Brooklyn2018 wrote:
So, going into membership and changing the “family plan” to “basic” won’t cancel the trial? I was under the impression that that is how you pretty much cancel via, “online”

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It is, near as I can tell.  That's how I cancelled my trial.  During the trial it lets you select from their list of 3 options... I forget what they are, maybe premium/family/basic or whatever.  You select the one all the way to the right that's free and in doing so you get a pop-up stating that your current membership will be cancelled.  After confirming that, you'll receive an email shortly after reiterating that your $1 trial of premium has been cancelled.

[Brooklyn2018]

+1@BBS

got it cancelled. Phew! Was close to being charged!😅

I guess now from this point there is a 30 day waiting period to start a new “trial?” Or is it still being “tested?” Sorry. I’ve been out of the loop and if “?” asked already.

[Anonymous]

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@Brooklyn2018 wrote:
So, going into membership and changing the “family plan” to “basic” won’t cancel the trial? I was under the impression that that is how you pretty much cancel via, “online”

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I couldn't change from the family membership.  It said I had to call.  I did not see a cancel button.  I had to call though to get my refund.

[Anonymous]

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@Brooklyn2018 wrote:

I guess now from this point there is a 30 day waiting period to start a new “trial?” Or is it still being “tested?” Sorry. I’ve been out of the loop and if “?” asked already.

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No need to wait 30 days... evidently you can start another $1 trial and grab your scores as soon as right away.

[Brooklyn2018]

At first, I tapped on Family Plan(accidentally) and it actives it. Oops! 😬

So, I dug a little more and found the page to change status. It was dulled out at first and couldn’t be tapped but, then I managed to find it and cancel-“per BBS stated.” Lucky...I was probably minutes away from being charged!😆

Sorry bout your confusion deal. I tried calling originally but, I could not get a human AT ALL. Called EVERY NUMBER EX has listed. Nada!

[Anonymous]

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@Brooklyn2018 wrote:
At first, I tapped on Family Plan(accidentally) and it actives it. Oops! 😬

So, I dug a little more and found the page to change status. It was dulled out at first and couldn’t be tapped but, then I managed to find it and cancel-“per BBS stated.” Lucky...I was probably minutes away from being charged!😆

Sorry bout your confusion deal. I tried calling originally but, I could not get a human AT ALL. Called EVERY NUMBER EX has listed. Nada!

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Here is the number to call 1-866-617-1894.  I tried the number on the site and it would only let me do two things ask about idenity fraud or order a report.  I opened the app and got the real number to call.