@Anonymous wrote:
@Anonymous wrote:
Yesterday I could pull today who would have been my third pull for the month that I paid for... Today it's 9 more days and after my billing date!
Kuma?
Yep, the customer service reps who said that those whose billing date was prior to the 9th would still get their three pulls were lying.
CCT is very aware of this issue.
After a civil discussion with a CSR and holding for a supervisor that refused to pick up my call and transferred me back to CSR
CCT informed me that they will not provide the pulls that I paid for on September 25 as the service changed on October 8.
He could not explain why yesterday it said I could 3B pull today and today it says after my new billing.
I asked for a refund of the charges from the 25th and they refused.
I explained that they were 3 options and two consequences.
Option A: they provide me with the 3 pulls and I stay a customer
Option B: they refund me the money from September 25 for failure to provide the services and I would be glad to stay a customer starting with a new billing period on Oct 25
Option C: they refuse to do A or B and I will file a complaints with the Florida Attorney General, the FTC, the BBB and dispute the charge on my credit card
CCT said they will refund my charge from September 25th and cancel my CCT account effectively immediately.
I explained that I would I was willing to stay a customer if they would make it right, they told me "no" they were cancelling my membership and sending me an email.
I said "ok"
The email said should I change my mind, just give them a call and they'll reconnect me.
Worried I would lose all of my reports stored there for the last 6 months or so, I logged into my CCT account and I have been offered a 7 day trial of "Credit Tracker" for $1, then $21.95 or "Credit Check Total" for $1 and then $29.95.
My reports are still there.
