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Discover chat not working?

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Anonymous
Not applicable

Discover chat not working?

Anyone else having an issue here?

 

I've tried for several days now, several times each day (different hours, etc) and each time I'm getting a this feature is currently unavailable message.  What gives?

Message 1 of 20
19 REPLIES 19
Jnbmom
Credit Mentor

Re: Discover chat not working?

I just checked not working for me either.

EXP 780 EQ 796 TU 810
Message 2 of 20
FinStar
Moderator Emeritus

Re: Discover chat not working?

No issues on my end.

 

DFS Chat.jpg

Message 3 of 20
Jnbmom
Credit Mentor

Re: Discover chat not working?

I can send a message, but the online chat feature isn't working.

EXP 780 EQ 796 TU 810
Message 4 of 20
AverageJoesCredit
Legendary Contributor

Re: Discover chat not working?

They were mad busy last nightSmiley Wink waited like 5-10 minutes on phoneSmiley Wink
Message 5 of 20
pinkandgrey
Senior Contributor

Re: Discover chat not working?

Hmmm. I used it yesterday no problem. Strange that more than one of you are having problems.
Discover It: 26.5k
Amex Cash Magnet: 24.4k
Fidelity Visa: 21.5k
Apple Card: 13k
Message 6 of 20
Anonymous
Not applicable

Re: Discover chat not working?

I haven't tried chat, but I've been trying for 2 days now to respond to a message in my in box on their site and it won't let me reply.
Message 7 of 20
Anonymous
Not applicable

Re: Discover chat not working?

I don't know about chat, but my FICO score did not update this month on the Discover website.

 

Message 8 of 20
Anonymous
Not applicable

Re: Discover chat not working?

Tried again twice today, got the same feature currently unavailable message.

 

If it's a case of them being "too busy" I'd rather it throw me in a queue and simply state that the wait time is XY minutes or whatever.

Message 9 of 20
Anonymous
Not applicable

Re: Discover chat not working?

When I worked in call centers, whenever the phone queue was too busy they shut down the chats to put us on the phone queues, maybe that’s what Disco is doing. 

 

The holiday shopping bills are coming due, I imagine they’re very busy right now. 

Message 10 of 20
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