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You can either have a "freeze" or a "lock" in place and certain companies ie. Credit.com will call it a "FREEZE". Did you check to make sure you don't just have a "lock" in place?
Edit to add: might be a poor example but Credit.com does this when I have a lock on Ex.
Who is telling you there is a freeze on your equifax?
I have freezes on all 3.. CK works each week. Discover Scorecard doesnt like freezes.