Experian.com Incorrect/False Alerts

[Jeffster1]

When I began my credit journey in early 2021, I purchased a paid monthly 3-report subscription to Experian.com, followed by a subscription to MyFico.com. I've kept both subscriptions going but am about to toss the Experian subscription in the trash.

Starting yesterday, I received an alert from Experian.com that there was a new credit card and a new student loan on my Experian and Equifax reports.  I did open a new BMO credit card BUT I do not have a student loan. I checked my Experian and Equifax reports, and found no student loan. I called Experian.com and had the most unpleasant, frustrating experience talking with a rep who had not a clue what I was talking about when I saidthat either I got an incorrect alert, or I want her to tell me where to find this false student loan on my report. Explaining it to her over and over did no good.

i checked Ex, EQ and TU through annual credit report.com.

I also checked my TU report, and there is no student loan on there either, but I also got an alert from Experian today of a student loan on TU.

I have no student loan; never had a student loan; and there is no student loan  on my reports. 

Has anybody experienced false alerts from Experian.com? I'm thinking that my subscription there has outlived its purpose. I still have a MyFico account, and these frustrations from Experian.com are just really off-putting. 

Also, any reason...that I'm not aware of...to keep Experian.com?

[Sunflower12]

I just received the exact same alert today from Experian about a new student loan on my TransUnion report.  I do have one active student loan from years ago, which was previously serviced by Navient and transferred to Mohela, but it is current, paid and I have no other student loan account(s) and certainly no new student loans.  Thankfully, I do have a credit freeze across all 3 bureaus and have had it for quite some time.  I checked all 3 bureaus today and I show no new student loan account.  But, like you said, these incorrect alerts from Experian are very off-putting.  I'm also thinking of canceling Experian credit monitoring due to these false alerts.

[GigaChad_bro]

If you’ve got MyFICO (which pulls directly from FICO scoring models and gives cleaner alerts), you’re probably better off sticking with that. Experian.com’s only real perk is frequent updates and being free if you cancel the paid version. But if it’s just stressing you out with false alarms, it’s not doing you any favors

[SouthJamaica]

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@Jeffster1 wrote:

When I began my credit journey in early 2021, I purchased a paid monthly 3-report subscription to Experian.com, followed by a subscription to MyFico.com. I've kept both subscriptions going but am about to toss the Experian subscription in the trash.

Starting yesterday, I received an alert from Experian.com that there was a new credit card and a new student loan on my Experian and Equifax reports.  I did open a new BMO credit card BUT I do not have a student loan. I checked my Experian and Equifax reports, and found no student loan. I called Experian.com and had the most unpleasant, frustrating experience talking with a rep who had not a clue what I was talking about when I saidthat either I got an incorrect alert, or I want her to tell me where to find this false student loan on my report. Explaining it to her over and over did no good.

i checked Ex, EQ and TU through annual credit report.com.

I also checked my TU report, and there is no student loan on there either, but I also got an alert from Experian today of a student loan on TU.

I have no student loan; never had a student loan; and there is no student loan  on my reports. 

Has anybody experienced false alerts from Experian.com? I'm thinking that my subscription there has outlived its purpose. I still have a MyFico account, and these frustrations from Experian.com are just really off-putting. 

Also, any reason...that I'm not aware of...to keep Experian.com?

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I have never used their 3 bureau report product. I just use their product which monitors the Experian report and 7 Experian scores on a daily basis.  To me that service is more valuable than the MyFICO product due to its real time nature.

[citymunky]

Just cancel the EX service, there is no reason to keep the paid version especially if you have myFICO.

For free alerts, tell people to have the Experian app free version for EX (F8), and Credit Karma for TU/EQ (VS3). If you want more in depth info for free than pull your complete reports form https://www.annualcreditreport.com/index.action  weekly. 

[Anonymous]

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@citymunky wrote:

Just cancel the EX service, there is no reason to keep the paid version especially if you have myFICO.

For free alerts, tell people to have the Experian app free version for EX (F8), and Credit K-arma for TU/EQ (VS3). If you want more in depth info for free than pull your complete reports form https://www.annualcreditreport.com/index.action weekly. 

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Credit K-arma, Credit S-esame, WalletH-ub, Nerdw-allet

For your willingness to allow them to mine your data in exchange you get

• Free real-time alerts
• A still basically meaningless VS score
• Suggestions for credit cards you do not want
• Suggestions for credit cards you all ready have
• Suggestions for credit cards you can't even get
• Suggestions for financial products you should avoid
• Poor advice (E.G. You only have 15 credit cards and a meaningless VS score of 725 (sad trombone), opening one of these bad cards we suggest could raise your score 89 point!)
• An extra page or 5 on your credit report of soft pulls, because (at the least) everytime you log in they do a SP

IMHO: The alerts were fantastic, but everything else absolutely not.