Goodwill Comcast?

[Anonymous]

I have a paid collection account from Comcast. It is reported by Credit Protection Associates. I would like this account completely off my cr's, has anyone had any success with gw letters with Comcast?  Ive searched for a mailing address but turned up nothing anyone have any suggestions?

[haulingthescoreup]

Call your local Comcast office, or even better, go there in person, and find out if this was an internal collection, or if they really did sell the account to an outside agency. My son was on the road over the summer with his job, and his Comcast account got goobered up. Once he was home and met with them, he was still stuck with a late payment fee, but nothing was reported to the credit bureaus. Go in person! Good luck.

[Anonymous]

Just wondering how you are doing with getting Comcast off as a collection.  I ended my service with them 10/2005 and returned the cable box that month with a forwarding address.  I just noticed a new collection on my credit report that wasn't there last week with Credit Protection Association for $150 through Comcast.  I thought that it had to be a fraud and put an alert on my credit; upon further investigation, Comcast is saying that they never got my cable box.  I can't find my reciept and have never recieved any correspondence regarding this in the last 2 1/2 years.  Is this even legal??  I disputed it with Experian and Credit Protection Assoc. and Comcast is performing a research for the box.  I have been told by a csr from Comcast that they know where all of their boxes are and if they are missing one in my name that I am responsible.  They did tell me that they had my forwarding address but did not come up with proof that I was notified of a missing box.  I just want this off my CR.  I did write a letter through PFB last night and have heard nothing so far.  Is there a better way of going about this?  Can this even be reported if I was never notified?  Thanks for any help or contact numbers.  I live in the Chicagoland area.

What is a Goodwill and PDF???

[future]

same thing happened to dw, you have to stay on top of them. you can get it removed, due to it being a error on there be half.   go to your local comcast office if you cant get the prob resolved over the phone with customer service.  **remember that once you get it resolved to get what ever info(clear bill for the box, delete from cra) in writing for your records. gl darluv

Message Edited by future on 01-09-2008 11:36 PM

[future]

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darluv wrote:

Just wondering how you are doing with getting Comcast off as a collection.  I ended my service with them 10/2005 and returned the cable box that month with a forwarding address.  I just noticed a new collection on my credit report that wasn't there last week with Credit Protection Association for $150 through Comcast.  I thought that it had to be a fraud and put an alert on my credit; upon further investigation, Comcast is saying that they never got my cable box.  I can't find my reciept and have never recieved any correspondence regarding this in the last 2 1/2 years.  Is this even legal??  I disputed it with Experian and Credit Protection Assoc. and Comcast is performing a research for the box.  I have been told by a csr from Comcast that they know where all of their boxes are and if they are missing one in my name that I am responsible.  They did tell me that they had my forwarding address but did not come up with proof that I was notified of a missing box.  I just want this off my CR.  I did write a letter through PFB last night and have heard nothing so far.  Is there a better way of going about this?  Can this even be reported if I was never notified?  Thanks for any help or contact numbers.  I live in the Chicagoland area.

What is a Goodwill and PDF???

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a GOODWILL is a letter to the company asking them to make a ajustment on how they are reporting you, from the goodness of there hearts, you can say.

a PDF mean pay for deletion,a letter to the ca requesting them to delete your neg info in return for your payment..     hopefully the other post will help you

[Anonymous]

nee..........I had an issue with comcast in 2004. I dealt with a comcast csr named David T at online_care@cable.comcast.com.

After two GW's to comcast, via email, the account disappeared.

[Anonymous]

Thank you so much for all of the great info.  I will be making a trip to the local office today, as well as writing  both a pdf and gw letter.  I'll keep you all updated on the progress.

[Anonymous]

Hello,

I am also in the midst of trying to get a collection account removed on my report from Comcast.  I'll say this much.  In my experience dealing with a CSR is a waist of time unless they are part of the Executive Care Group (I don't recall the exact name of the group).  I'll let you know how it goes.  Actually, I should be hearing something today.

[Anonymous]

I just sent a gw letter to the email address above asking them to remove the  collection.  GL with yours!  I'm anxious to see how your's goes.

[Anonymous]

Just a quick update on my Comcast collection, I just called Comcast to check on the research they were doing to find the missing cable box, and was told that it was resolved and they are sending Credit Protections Association the information to remove it from my credit report.  They did say that it would take about 30 days for that to happen.  The lady from Comcast also advised me to dispute the Collection with all of the credit bureaus just to be sure that it is deleted.  However, they were not able to provide me with any form of written statement saying that the matter had been resolved with a request to remove this from my reports, but that the CA might be able to handle that.

Thanks so much for the great info on this forum, I am now officially addicted!