Does anyone know how to send Bank of America dispute documentation?
They sent me a claim acknowledgement letter requesting same, but have provided no info as to how.
I can see no upload functionality online.
@TheFIGuy wrote:
@expatCanuck wrote:Does anyone know how to send Bank of America dispute documentation?
They sent me a claim acknowledgement letter requesting same, but have provided no info as to how.
I can see no upload functionality online.
Good-Luck with Bank of the Dread's dispute department. I personally have had nothing but trouble with them on a previous dispute.
My advice, notate everything and keep a ledger. Don't be afraid to speak with a manager/supervisor.
Answering your question: I walked into a branch and had them upload the documentation. It seemed in-branch or snail mail were my only options at the time.
Thanks. At least that's more convenient (and immediate) than the post office. If they said 'fax', well ... . 
I don't fear the dispute department -- I can paper trail plenty good.
@expatCanuck wrote:Does anyone know how to send Bank of America dispute documentation?
They sent me a claim acknowledgement letter requesting same, but have provided no info as to how.
I can see no upload functionality online.
You send it to their address in El Paso or the address stated on the letter through the US Mail. Online dispute with BoA and submission electronically is pretty much non existent. I recently disputed a 1K purchase over stores failure to live up to its warranty and did so entirely via US Mail.
I don't remember having to mail anything in when I had my dispute in early 2019/late 2018. They would send emails with a link to some obscure part of the website that I had to use to upload the documentation. It took awhile, but definitely wasn't mailing or faxing things in. Not sure if that's changed now, but you'd think with COVID they'd lean more electronic than not.
as of 1/1/23
