If you ever get hacked and you use NFCU for your checking, make sure to only use their bill pay!

[CountryLivin]

My account was hacked at NFCU and my savings and checking were cleaned out, and a loan was applied for by someone doing a member to member transfer. I have been on the phone every day since the 19th, when this happened. They will not give a letter to my creditors until the fraud claim is resolved. I am racking up late fees and NSF fees, because they closed my accounts and I had a lot of bill pays already scheduled. I had TJX, cld my account down from $800 to $100 and they charged me a fee so I owe them over $65 for a $26 bill which should have been paid in full. A new account was established the same day they closed the others, but after being told I was not liable, because I was hacked, I find out that NFCU will only help take care of the fees on the payments that were sent via bill pay....all of my bills that I paid from the store websites, using my checking account is all on me I was told!!!!!!! Once I get my funds back, I am moving all my money!!!! I am so mad!!!

[Anonymous]

That's awful.

[Moneyklutz]

Awful indeed =(

Sorry for your situation. I'd be keeping a really really close eye on all my other accounts after what happened. Fox in the henhouse... 

[trusty]

How did you get hacked?

[CountryLivin]

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@trustywrote:
How did you get hacked?

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Not really sure! I aplied for a car loan at the Chevy dealer, and 3 days later all hell broke loose....could just be a coincidence. Someone logged into my NFCU account from an Iphone and opened a member to member transfer account, and they transferred my entire checking and savings and applied for a loan....so it was an internal transfer to a NFCU member, but once the money hit their account they pulled it out...so someone probably applied for an account online and had fake documents is my guess. I really wish I knew!

[Anonymous]

Did you call the FBI and report this to them?  That should be a definite "must do" on the "to do list" IMO.

Edited to add: This is wire fraud and falls within the jurisdiction of the FBI.

[trusty]

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@CountryLivinwrote:

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@trustywrote:
How did you get hacked?

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Not really sure! I aplied for a car loan at the Chevy dealer, and 3 days later all hell broke loose....could just be a coincidence. Someone logged into my NFCU account from an Iphone and opened a member to member transfer account, and they transferred my entire checking and savings and applied for a loan....so it was an internal transfer to a NFCU member, but once the money hit their account they pulled it out...so someone probably applied for an account online and had fake documents is my guess. I really wish I knew!

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Well, one thing is for sure, there are no such thing as coincidences... particularly when it comes to things like - getting hacked.

Perhaps you signed in to your bank account while you were at the dealership... presumably on an unsecure wifi network?

Also, is the bank's security really that lax - that they don't even require verifying new devices - by phone or email - when logging in for the first time?

[Anonymous]

File a complaint against NFCU with the Consumer Financial Protection Bureau (CFPB).  Banks and credit unions jump into action when they receive a complaint from the CFPB. They only have 14 days to reply and usually a senior manager is assigned.

i had a problem with Wells Fargo and within a week of my complaint it was resolved in my favor.

You are not responsible for account takeover fraud regardless of how bills are paid.

[poet2013]

Sorry that happened to you. Working for a bank in the past the fraud reps were less empathic/customer friendly even with us frontline reps. I/they have seen victims of scams/fraud,people knowningly compromise own accounts,people file fasle claims,domestic disputes etc . Just continue keep record of your contact with navy,monitor other accounts,scan current devices,remote swipe any possible lost devices,update logins,make sure wifi/wifi share,bluetooth,nfc etc only on when needed with trusted devices,etc. See if they can expedite the letter once claim approved.

[CountryLivin]

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@trustywrote:

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@CountryLivinwrote:

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@trustywrote:
How did you get hacked?

---

Not really sure! I aplied for a car loan at the Chevy dealer, and 3 days later all hell broke loose....could just be a coincidence. Someone logged into my NFCU account from an Iphone and opened a member to member transfer account, and they transferred my entire checking and savings and applied for a loan....so it was an internal transfer to a NFCU member, but once the money hit their account they pulled it out...so someone probably applied for an account online and had fake documents is my guess. I really wish I knew!

---

Well, one thing is for sure, there are no such thing as coincidences... particularly when it comes to things like - getting hacked.

Perhaps you signed in to your bank account while you were at the dealership... presumably on an unsecure wifi network?

Also, is the bank's security really that lax - that they don't even require verifying new devices - by phone or email - when logging in for the first time?

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No, I never sign into my bank account, except from home. It just seemed weird, that the only time I ever gave out my SS# to apply for car loan, and then phone calls start and I get hacked. Also it was so funny that it was an internal transfer. They don't really give you any info about anything, but I would think that transferring a large amount of money out of 2 accounts and applying for a loan would send up some red flags!!! Especially when it is out of the norm.

They better give me a letter for my creditors, as I now have 2 cards that were CLD, because of reversal of payments.