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Live chat on new Capital One site design?

Senior Contributor

Re: Live chat on new Capital One site design?

FWIW no chat option anymore that I can find.  Maybe it's too early and chat isn't 24/7, but no amount of waiting for anything to change is working.  Adblock disabled.

Message 11 of 17
Senior Contributor

Re: Live chat on new Capital One site design?

Acording to a comment on this post, chat is only available 7am to 11pm EST.  I waited until 6:55am EST and the chat button did in fact pop up for me.

Message 12 of 17
Valued Contributor

Re: Live chat on new Capital One site design?

I haven't been able to get chat working. Nothing pops up.



Message 13 of 17
Contributor

Re: Live chat on new Capital One site design?

Try incognito mode. And during right hours
Message 14 of 17
Senior Contributor

Re: Live chat on new Capital One site design?

My chat is gone again as of today.  It's intermittent, though, but hasn't popped up at all in any browser, incognito or cognito.

Message 15 of 17
Valued Member

Re: Live chat on new Capital One site design?

I tried to pull up the chat, but it's nowhere to be found. i tried incognito also. anyone know how to pull up chat nowadays?

Message 16 of 17
Highlighted
Frequent Contributor

Re: Live chat on new Capital One site design?

It pops up for me on just about every visit. Almost to the point it's annoying. I am logged in during this so I'm not sure if you are talking about being logged into your account or just visiting their site.

Started Rebuild 4/2018: EX 616| TU 604| EQ 621

Current 10/04/18:


Goal Score: 750+
Message 17 of 17