@housejunkie81 wrote:update::: did the digital route first(email) they called the next day and said they will help but no guarantees. Is that a good sign or should I mail a copy of the email too
I wouldn't bother mailing it now--I would've done that to begin with. As it is now, I think waiting to see what they say is the best way to go. If it doesn't turn out in your favor, then escalating things may be the route to take. Please keep us updated.
